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Zenbook UM425I Unresponsive Power Button

preston1
Star I

Unable to power up using keyboard power button. System will boot after detach and re-attach battery connector and plugged in power adapter. Tried with a new set of keyboard, issue persist. Please advise

2 REPLIES 2

preston1
Star I

Besides, the bios time time will reset everytime I did the battery re-attach cycle and boot.

@preston1
Based on your situation, it may be necessary to send the laptop to a service center for diagnostics to determine whether the issue is caused by a faulty keyboard or the motherboard. 
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.