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Zenbook Duo ux582 not turning on!

LingoUK
Star I

I've had a zenbook duo UX582 and 2nd laptop for a couple of years now, but only really use it for rendering.

It's been sat unused for a couple of months and why it came back to it this week it wouldn't turn on! I've left it on charge for a few days with 2 different (official) chargers, but still nothing.

The little white light on the left is on (but never get the orange charge light). Pressing the power button does nothing - even with power cord plugged in. I've tried holding power for 40s (white light goes off). And tried power again but nothing. No fans, no keyboard lights. Just won't turn on!

Anyone have any idea of how I might sort this? (Before i pay to send it off for repairs and find out it's something simple I could have done at home!)

Thanks 🙂

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@LingoUK 
Please disconnect all devices connected to the computer and let the laptop sit for 15-20 minutes. Then, connect only the charger and try to power it on. If the issue persists, we recommend taking your laptop to a service center for further diagnosis.
The following is the contact information:
https://www.asus.com/support/service-center-location 
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 
Sorry for any inconvenience it may be caused.