Zenbook 14 doesn't turn on nor charge the battery

[BoB77]

Hello,

Yesterday my 3yo Asus UM425IA stopped charging the battery when connected to its original USB C Power Adapter.

Since battery has drained I can't start it up anymore. Both, power and charging indicators remain inactive when connected to PSU. The power adapter is OK, I've checked also with few other power adapters and no success.

Of course I have tried to to press and hold power button (with and without power supply connected) for at least 40 seconds.

I suspect it is caused by motherboard failure and it is probably cheaper to buy new laptop rather than replacing motherboard. However, I wonder whether it makes sense to give it a try with a new battery first.

I've tried to disconnect the battery from mainboard first and the laptop doesn't start as well. Do you know whether this model should boot up without battery if motherboard is OK?

[Falcon_ASUS]

@BoB77 
Based on your description, it is possible that the issue is caused by a faulty battery or motherboard. 
I would suggest you bring your laptop to our repair center for further investigation.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

[BoB77]

Thank you @Falcon_ASUS 

I've tried to disconnect the battery from motherboard and it is same dead. Isn't it an evidence that motherboard is defective in this case?

[Falcon_ASUS]

@BoB77 
Yes, but since we cannot confirm the actual condition of your laptop, we still recommend that you send it to a repair center for further assessment.
Sorry for any inconvenience it may be caused.