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Knowledge Base Articles

[Phone] ROG5 series , ZenFone8 series can't enable VoLTE

[Phone] ROG5 series , ZenFone8 series can't enable VoLTEAffected models:ROG5 series (ZS673KS, ZS676KS), ZenFone8 series (ZS590KS, ZS672KS) 1. Confirm with your phone service carrier if your location, your account and the SIM card can support VoLTE se...

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[Phone] How to enable or disable Alarm report for Alarms?

[Phone] How to enable or disable Alarm report for Alarms?Alarm report can report time and label after dismissing alarm.1. Open your phone's Clock app.2. Tap the alarm you want to configure.3. Tap Alarm report to enable/disable the Alarm report .

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[Phone] How to set up Call forwarding on your phone?

[Phone] How to set up Call forwarding on your phone?To set up call forwarding on your phone, please follow these steps:1. Open the Settings app on your phone.2. Tap Network & internet > Call > Carrier-related > Call forwarding.3. Choose the SIM card ...

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[ASUS Product] Customer Induced Damage (CID) criteria

[ASUS Product] Customer Induced Damage (CID) criteriaASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies t...

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[Phone/Pad] Customer Induced Damage (CID) criteria

[Phone/Pad] Customer Induced Damage (CID) criteria ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions.  or if damage ...

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[Phone] Are ROG8 & ZenFone 11 Ultra water resistant?

[Phone] Are ROG8 & ZenFone 11 Ultra water resistant?The device has been tested for water resistance using IEC 60529 standard and has achieved an IP65/68 rating. Water and dust resistance can deteriorate over time in normal usage, or if the device is ...

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[Phone] How do I use AI Call Translation?

[Phone] How do I use AI Call Translation?1. Open the Settings app on your phone.2. Tap Network & Internet > Call > AI Call Translation.3. Tap the switch button to turn on the AI Call Translation feature.4. After agreeing to permissions and downloadin...

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[Phone] How do I set AI Wallpaper as my wallpaper?

[Phone] How do I set AI Wallpaper as my wallpaper?Long press on the Home screen > Tap Wallpaper & style >Tap Change wallpaper, and select AI Wallpaper.     Swipe left or right to select a style and tap Next. Select Background, Tone, and Inspiration. ...

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[Phone] Can a laser damage the camera image sensor?

[Phone] Can a laser damage the camera image sensor? Do not directly expose your phone camera lens to laser beams environments. The laser beams may cause damage to the image sensor and result in camera malfunction or abnormal photos. It is recommended...

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[Phone] How to use X Sense?

[Phone] How to use X Sense?The advanced AI recognition engine developed by ROG Labs offers various functions to assist players. Simply click on X Sense in Game Genie to activate the advanced AI recognition engine and enhance your gaming experience.In...

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[Phone] How to use AI Grabber?

[Phone] How to use AI Grabber?Open the Game Genie panel and tap AI Grabber. This will allow you to capture text from the game. You can then open a small window within the game screen for strategy guides, without leaving the game.* This feature only s...

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[Phone] How to enable/disable AI Noise Cancellation?

[Phone] How to enable/disable AI Noise Cancellation?This identifies and suppresses disruptive background noises, such as traffic or ambient sound in café. Whether engaged in a call, or immersed in games, the audio quality remains crystal clear.*This ...

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[Phone] How to enable/disable AI Noise Cancellation?

[Phone] How to enable/disable AI Noise Cancellation?This identifies and suppresses disruptive background noises, such as traffic or ambient sound in café. Whether engaged in a call, or immersed in games, the audio quality remains crystal clear.*This ...

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[Phone] How to use Portrait Video mode on your phone?

[Phone] How to use Portrait Video mode on your phone?Portrait Video uses an AI algorithm for a natural depth-of-field effect. It actively identifies focal points in real-time, and recognizes faces. 1. Open the Camera app.2. Swipe to the PORTRAIT VIDE...

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[Phone] How to enable/disable Smart scene optimization on your phone?

[Phone] How to enable/disable Smart scene optimization on your phone?Smart scene optimization: Detects the content of the photo and automatically applies image enhancement in specific areas of the picture. (E.g.,making the sky color more saturated)1....

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[Phone] How to change the time to turn off the hotspot automatically?

[Phone] How to change the time to turn off the hotspot automatically?You can set the hotspot to turn off automatically when no one is using it. 1. Open Settings app.2. Tap Network & internet > Hotspot & tethering > Wi-Fi hotspot > Turn off hotspot au...

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[Phone] How to Add Contacts on ASUS phone?

[Phone] How to Add Contacts on ASUS phone?1. Open the Contacts app on your phone.2. Tap ┼ icon (lower-right).3. Select the account where you want to save the contact: Next to your email account, tap the Down arrow icon. 4. Enter contact information (...

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[Phone] Principle and location of the proximity sensor

[Phone] Principle and location of the proximity sensorA proximity sensor consists of a light-emitting and light-receiving component. Infrared rays from the light-emitting component analyze the light reflected from physical objects and measure the dis...

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[Phone] Can't find the photos you're looking for in the Gallery?

[Phone] Can't find the photos you're looking for in the Gallery? To provide you with a more comprehensive search function, Gallery scans and categorizes photos on your mobile device (photos are only scanned on your mobile device, not uploaded to the ...

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