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Knowledge Base Articles

How to know my cell phone is on Carrier Aggregation (CA) mode?

If the 4G+ icon appears on status bar,  it means the the cell phone is on Carrier Aggregation mode. Please notice the signal might change anytime so that the 4G+ icon might disappear according to singal. For further details, please refer to product ...

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ZenFone Max Series Security Patch Announcement

Please be notice that the Google security updates will no longer be available for the Device/Models listed in below. ZA550KL (ZenFone Live/Lite L1) -- Last Security Update: 2020/07 ZB555KL (ZenFone Max M1) -- Last Security Update: 2020/07 ZB630KL...

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What are the reminders when uploading multiple photos in a single post?

Below are the two reminders when uploading photos to ZenCircle:If you upload multiple photos in one post, you must select the photos and upload them at the same time. You can't upload more photos to a post that only contains a single photo.When you a...

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Weak Wi-Fi signal

Please follow steps below for troubleshooting：Check if your tablet has Wi-Fi signalDisable and then enable Wi-Fi in Settings > Wi-FiForget Wi-Fi settings and re-connectSettings > Wi-FiTap and hold the Wi-Fi name you want to forget and tap Forget netw...

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How do I add a color to my Calendar event?

Check out the following steps to change the color of your Calendar events. Tap + to create a new event.Tap the color icon on the next screen Tap the color you’d like to use for this event. You may also set this color as your Calendar’s default ...

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Why does the screen become black during incoming and outgoing call?

If you experience the following scenarios while on a call:     Recipient can't end the call due to a black screen. Screen doesn't light up when dial pad is needed for use. Screen is unresponsive and doesn't wake up even after pressing the power ...

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