When you find that you can't launch the camera , please follow the below steps for troubleshooting： The Front/ Rear camera function are not normally working 1. Reboot your phone/pad and launch the camera again. (Check if both front & rear camer...
The Marco feature allows you to record a touch pattern on the screen and play it back during the game. This allows repeated actions in the game to be done automatically. You can follow the steps below to complete the recording and playback. 1. Click...
When the flashlight of Zenfone camera doesn't work, please follow the below steps for initial troubleshooting : 1. After launching the Camera and you find the flashlight is not working, please check the condition and setting of flashlight by tappin...
Mobile devices must be equipped with Android version 5.0 or up. Note: Below shows the tested model that are compatible with ZenScreen Go MB16AP ASUS ZenFone 3 ZE552KL ASUS ZenFone 4 ZE554KL ASUS ZenFone 3 Deluxe ZS550KL ASU...
If you don't want others to use your personal apps on your phone, you can simply lock them via ASUS AppLock. Secure your apps with password, pattern, or fingerprint. Use pattern or PIN as an unlock mechanism Before you can start locking away your...
Go to Settings > Security and lock screen > Find the Face recognition. Follow the instructions until you come to “Register your face” page and click Next to start the face registration. Turn on the option "Unlock device" to activate this function. ...
Please follow the steps below to find the Call Forwarding feature on ZB602KL: 1. Swipe up on the main screen to check All Apps, choose Phone from the list. 2. Press the three dots on top right corner and choose Settings. 3. Choose Ca...
ASUS Date Transfer can support any Android devices running on Android 6.0 or later. It can transfer content such as: contacts, call history, messages, photos, videos, music, recording (limited to Sound Recorder files), compressed files, document file...
Lines or screen flicker may occur when taking photos of the Zenfone's OLED (Organic Light Emitting Display) display with a camera or mobile phone. This phenomenon results from the OLED display which uses PWM (Pulse-Width Modulation) to dim the br...
How to update the Firmware : Connect your device to Wi-Fi. Go to Settings > About > System update > Check Update. If a new firmware update is detected, you can download and install at this time. If your phone cannot detect the new firmware version o...
If you have your "Instagram", "Gmail", "ASUS Support", "Facebook" or "Email" app crashed, please follow steps below to uninstall updates of "Android System WebView" (applicable in Android Lollipop). A follow-up complete solution will be provided. ...
If you encounter these problems during a phone call: Screen immediately locks after answering the phone.Screen still locks after the call ends. Check if your screen protector, if you're using one, is the culprit that's blocking your proximity sen...
For ZC500TG, at its first bootup of a new device or after a factory reset is performed, the device may stay on the screen of ASUS logo for a longer period than usual, which is regarded as a normal condition since the system works on compressing files...
[Phone] How to Fix Volume Button Not WorkingPlease follow these steps for troubleshooting: 1. If you are using a phone case, remove it to ensure it is not blocking the volume buttons.2. Check the volume buttons for any debris or damage.3. Restart you...
ZenFone 3 Deluxe (ZS570KL) / ZenFone 3 Ultra (ZU680KL) / ZenFone 3 Zoom (ZE553KL)： The 4K video file supports up to 4GB (About 12 minutes) if file is storaged to FAT32 format SD card. There's no size limitation if you save the 4K video file to int...
※ This teaching is only for Nexus 7, none of the ZenFone / ZenPad model. Please follow below steps to turn on system UI Tuner. 1. Slide down from the top of the screen to open the quick setting menu. 2. Tap and hold the " Settings " at least 5 se...
If apps like Facebook and Facebook Messenger were installed or moved to your SD card, app may crash and cause Google Play unable to update your apps. Here are some tips you could try: Uninstall the app/s. If you have an SD card installed, take it o...
You may buy protective cases or covers to safeguard your smartphones from dust and scratches. Did you know that your mobile system also needs your care and maintenance in order to stay in its tip-top shape? If you're a ZenFone user, good news is, y...
You may buy protective cases or covers to safeguard your smartphones from dust and scratches. In fact, mobile system also needs care and maintenance in order to stay in its tip-top shape. As a ZenFone user with this powerful and reliable built-in a...
Troubleshooting for malfunction of amplification is described as below : 1. Press the Volume Up button to increase volume when you talk on device. 2. Restart your device. 3. Update firmware to the latest version：Settings > About > System update >...
