Some users reported, compared with other models, it seemed there is a low in-call volume problem on ZenFone 6. In fact, for its all-screen display, the receiver on ZenFone 6 is in a higher position than it is used to be. Therefore, we recommend you t...
Applicable Models: ZenPad Series、ZenFone Series. Note: This feature can be implemented when both phone/tablet and PC are connected to the same Wi-Fi network. Operation on phone/tablet side: Turn on wireless file transfer 1. Open [File Manager] >...
Compared with traditional LCD, OLED can provide wider color support , lower power consumption and thinner screen thickness, ASUS is providing users to achieve the highest quality visual experience. With extended long-term use, OLED may encounter “...
Because ASUS contract with Google drive will be terminated, for 2019 upcoming new launch models, ASUS will no longer provide free Google drive 100GB Redeem (Excluded Zenfone Max Pro M2 in Brazil). For those models launched before 2019 will not be aff...
Yes, you have an option to record the audio from either microphone or internal audio. You can find this at Settings > Advanced > Screen recorder > Record audio and choose the option you want. Note: This knowledge is currently only applicable for...
Launch the Camera > Tap PANO > Press the shutter button and hold the phone steady, and the camera will flip automatically to capture the panoramic photo. Note: This knowledge is currently only applicable for ZenFone6. Please stay tuned for further...
Press once: Single shot Long press: Continuous shooting Slide up: Start countdown timer Slide left or right: Slide right to zoom in and slide left to zoom out Note: This knowledge is currently only applicable for ZenFone6. Please stay tuned for ...
Please follow the steps below to solve the Battery charge problem : 1. Reboot your phone 2. Charge with ASUS bundled adapter Please charge your device with the ASUS original bundled adapter. If the charge problem remains, please try to charge ...
ASUS Support‘s in-app “Feedback & Help” feature not only allows you to send your feedback to ZenUI customer service to get the in-time responses, but also provides you all the ZenUI apps’ FAQs. ASUS Support is a self-service platform that en...
Please follow below steps for troubleshooting： 1. Plug the headset into ASUS phone or tablet. 2. Play music file to test whether the sounds are normal. 3. Record a voice and play it to test whether the microphone is normal. 4. Use other headset t...
Please refer to the methods below to check and distinguish the Zenfone model name: Method 1: Check the model name from the sticker on the back of the gift box. Methods 2: Enter [Settings]->[About]->[Model number] to check the model name of you...
X Mode is a special mode dedicated to gaming. When X Mode is turned on, it improves hardware efficiency and remove background apps to release memory, in order to optimize gaming experience. You can turn on X Mode in [Quick Settings] by tapping on th...
* In order to set access point name, SIM card must be installed in the SIM slot of your ZenFone. Moreover, it does not guarantee the operation with the SIM card of all telecommunications companies. Set APN: 1. Tap Settings > Network & Internet >...
If your ZenFone is charging, the LED at the top will light up in red or orange. When charging is completed, the LED turns steady green. Depending on the model, it may blink red when the remaining battery charge becomes low. For the LED to function,...
Battery lifecycle Due to the chemical properties of Lithium ions, battery capacity decreases gradually with use over time. This is a normal phenomenon.The life of a Li-ion battery is approximately between 300-500 cycles. Under normal usage condition...
The NFC sensor is installed under the upper-left corner of the screen as shown by the red square in the picture below: Where to sensor/scan your card：You can place your card along the top edge of phone panel. To do the card scan/sensor, you...
When you find that you can't launch the camera , please follow the below steps for troubleshooting： The Front/ Rear camera function are not normally working 1. Reboot your phone/pad and launch the camera again. (Check if both front & rear camer...
The Marco feature allows you to record a touch pattern on the screen and play it back during the game. This allows repeated actions in the game to be done automatically. You can follow the steps below to complete the recording and playback. 1. Click...
When the flashlight of Zenfone camera doesn't work, please follow the below steps for initial troubleshooting : 1. After launching the Camera and you find the flashlight is not working, please check the condition and setting of flashlight by tappin...
Mobile devices must be equipped with Android version 5.0 or up. Note: Below shows the tested model that are compatible with ZenScreen Go MB16AP ASUS ZenFone 3 ZE552KL ASUS ZenFone 4 ZE554KL ASUS ZenFone 3 Deluxe ZS550KL ASU...
