ASUS Support‘s in-app “Feedback & Help” feature not only allows you to send your feedback to ZenUI customer service to get the in-time responses, but also provides you all the ZenUI apps’ FAQs. ASUS Support is a self-service platform that en...
Please follow below steps for troubleshooting： 1. Plug the headset into ASUS phone or tablet. 2. Play music file to test whether the sounds are normal. 3. Record a voice and play it to test whether the microphone is normal. 4. Use other headset t...
Please refer to the methods below to check and distinguish the Zenfone model name: Method 1: Check the model name from the sticker on the back of the gift box. Methods 2: Enter [Settings]->[About]->[Model number] to check the model name of you...
X Mode is a special mode dedicated to gaming. When X Mode is turned on, it improves hardware efficiency and remove background apps to release memory, in order to optimize gaming experience. You can turn on X Mode in [Quick Settings] by tapping on th...
* In order to set access point name, SIM card must be installed in the SIM slot of your ZenFone. Moreover, it does not guarantee the operation with the SIM card of all telecommunications companies. Set APN: 1. Tap Settings > Network & Internet >...
If your ZenFone is charging, the LED at the top will light up in red or orange. When charging is completed, the LED turns steady green. Depending on the model, it may blink red when the remaining battery charge becomes low. For the LED to function,...
Battery lifecycle Due to the chemical properties of Lithium ions, battery capacity decreases gradually with use over time. This is a normal phenomenon.The life of a Li-ion battery is approximately between 300-500 cycles. Under normal usage condition...
The NFC sensor is installed under the upper-left corner of the screen as shown by the red square in the picture below: Where to sensor/scan your card：You can place your card along the top edge of phone panel. To do the card scan/sensor, you...
When you find that you can't launch the camera , please follow the below steps for troubleshooting： The Front/ Rear camera function are not normally working 1. Reboot your phone/pad and launch the camera again. (Check if both front & rear camer...
The Marco feature allows you to record a touch pattern on the screen and play it back during the game. This allows repeated actions in the game to be done automatically. You can follow the steps below to complete the recording and playback. 1. Click...
When the flashlight of Zenfone camera doesn't work, please follow the below steps for initial troubleshooting : 1. After launching the Camera and you find the flashlight is not working, please check the condition and setting of flashlight by tappin...
Mobile devices must be equipped with Android version 5.0 or up. Note: Below shows the tested model that are compatible with ZenScreen Go MB16AP ASUS ZenFone 3 ZE552KL ASUS ZenFone 4 ZE554KL ASUS ZenFone 3 Deluxe ZS550KL ASU...
If you don't want others to use your personal apps on your phone, you can simply lock them via ASUS AppLock. Secure your apps with password, pattern, or fingerprint. Use pattern or PIN as an unlock mechanism Before you can start locking away your...
Go to Settings > Security and lock screen > Find the Face recognition. Follow the instructions until you come to “Register your face” page and click Next to start the face registration. Turn on the option "Unlock device" to activate this function. ...
Please follow the steps below to find the Call Forwarding feature on ZB602KL: 1. Swipe up on the main screen to check All Apps, choose Phone from the list. 2. Press the three dots on top right corner and choose Settings. 3. Choose Ca...
ASUS Date Transfer can support any Android devices running on Android 6.0 or later. It can transfer content such as: contacts, call history, messages, photos, videos, music, recording (limited to Sound Recorder files), compressed files, document file...
Lines or screen flicker may occur when taking photos of the Zenfone's OLED (Organic Light Emitting Display) display with a camera or mobile phone. This phenomenon results from the OLED display which uses PWM (Pulse-Width Modulation) to dim the br...
How to update the Firmware : Connect your device to Wi-Fi. Go to Settings > About > System update > Check Update. If a new firmware update is detected, you can download and install at this time. If your phone cannot detect the new firmware version o...
If you have your "Instagram", "Gmail", "ASUS Support", "Facebook" or "Email" app crashed, please follow steps below to uninstall updates of "Android System WebView" (applicable in Android Lollipop). A follow-up complete solution will be provided. ...
If you encounter these problems during a phone call: Screen immediately locks after answering the phone.Screen still locks after the call ends. Check if your screen protector, if you're using one, is the culprit that's blocking your proximity sen...
