[Phone/Pad] Troubleshooting for abnormal working in 3rd party applications downloaded by usersPlease follow the steps below for troubleshooting：1. Update the app：In Play Store, tap the " Personal icon " on the upper right corner > Choose " Manage app...
[Phone/Pad] Troubleshooting - Abnormal display or error message pops up when activating cameraPlease follow below steps for troubleshooting：1. Restore Camera settings : Open the Camera app > Tap the arrow at the top to access the menu > Tap the Sett...
[Phone/Pad] Headset function TroubleshootingPlease follow below steps for troubleshooting： 1. Plug the headset into ASUS phone or tablet. 2. Play any music file to test whether the sound can be played normally. 3. Record a voice message and play it t...
[Phone] Troubleshooting for Touchscreen response issues 1. If the screen is dirty, please use a soft cloth dampened with water to gently wipe the screen clean of any dirt or smudges. 2. The screen may be unresponsive while wearing the gloves, if your...
[Phone] How to do the factory reset on your phone？IMPORTANT！ Once the Factory Reset is completed, all data, apps, settings and personal information will be deleted from the device after the initialization. Please follow the steps below to do the Fact...
Swipe down from the top of the screen to access Quick Settings > tap Settings icon > Display. Scroll down to System navigation. Choose from the options of Gesture, Swipe up on Home button, and Virtual key navigation. If you choose Virtual key ...
[Phone] How do I mount my ROG Phone II onto the TwinView Dock II?1. Open the lid of the TwinView Dock II.2. Use your ROG Phone II to push the spring retaining wall to the back and slide your phone onto the deck.3. Align and insert the phone's side-mo...
We have developed the FAQ app in order to let users know more about and to solve problem with regards to all ASUS apps operations. Whether you are using ZenFone or any ASUS phone, you can use the FAQ app on your device to troubleshoot easily, learn h...
[Phone] What are some of the possible reasons my alarm doesn't work?Your alarm doesn't set off and it may be caused by the following reasons:A. Alarm volume is turned offB. Alarm clock is turned off in Do not disturb modeC. Repeat function is disable...
Please follow below steps to format the SD card in phone / Tablet NOTE：Once the format was performed, all date, apps, settings and personal information will be deleted. Tap 【Settings】 → 【Storage】 → 【Erase external storage】 → 【Erase SD card】
MyASUS APP Introduction Main page Customer service related functions Repair CenterRepair StatusE-mail UsCall Us Member/Product related functions RegistrationZenTalk FourmNotificationStore SERVICE Registration Scanning product packa...
[Phone] How to download MyASUS app?You can get MyASUS app for your device from the Google Play Store app. The Play Store app comes pre-installed on the Android devices that support Google Play.Download MyASUS app from Google Play Store１. Tap the " Pl...
Mobile devices must be equipped with Android version 6.0 or higher and support HID multi-touch function. Note: The list below shows the tested models that are compatible with ZenScreen Touch MB16AMT ASUS ZenFone 3 5.2" (ZE520KL) ASUS Zen...
Applicable Models: ZenPad Series、ZenFone Series. Note: This feature can be implemented when both phone/tablet and PC are connected to the same Wi-Fi network. Operation on phone/tablet side: Turn on wireless file transfer 1. Open [File Manager] >...
[Phone] How to set your Access Point Name (APN) on your Asus phoneThe Access Point Name (APN) is the name of the settings the phone needs to make a connection with the carrier gateway between your cellular provider’s network and the public internet. ...
If your ZenFone is charging, the LED at the top will light up in red or orange. When charging is completed, the LED turns steady green. Depending on the model, it may blink red when the remaining battery charge becomes low. For the LED to function,...
1. Which phones are compatible with ASUS E1Z? Portable devices with Android version 5.0 and with the support for USB host storage mode (OTG) are compatible. Note: Below models of the device have been tested supporting E1Z ManufactoryModelASUSZenF...
[Phone] Troubleshooting - When the flashlight of your phone camera is not normally workingWhen the flashlight of phone camera doesn't work, please follow the below steps for initial troubleshooting : 1. After launching the Camera and you find the fla...
Mobile devices must be equipped with Android version 5.0 or up. Note: Below shows the tested model that are compatible with ZenScreen Go MB16AP ASUS ZenFone 3 ZE552KL ASUS ZenFone 4 ZE554KL ASUS ZenFone 3 Deluxe ZS550KL ASU...
[Phone] How to Enable and Disable 'AppLock'？If you don't want others to freely open certain apps on your phone, you can use Applock to lock them. When the apps are locked, they will need to enter the correct password or other unlocking method before ...
