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Knowledge Base Articles

[Phone] Troubleshooting for screen flickering or abnormal display

[Phone] Troubleshooting for screen flickering or abnormal displayPlease follow the below steps for troubleshooting:1. Restart your device.2. Make sure you update firmware to the latest version:From "Settings " > " System " > " System Update " > " Che...

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[Phone/Pad] Troubleshooting - Dysfunction of GPS

GPS cannot activate the locating function Please refer to the following steps for troubleshooting: 1. Make sure the locating function is turned on from [Setting] -> [ Location ]  2. Wait 5 to 10 minutes in a wide-open, outdoor location when attemp...

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[Phone/Pad] Troubleshooting - Power percentage display is abnormal

[Phone/Pad] Troubleshooting - Power percentage display is abnormalApplicable situations: The battery display is incorrect. Please follow the below steps for troubleshooting :1.Battery display styles: Enter Settings > Battery > Visual settings > Batte...

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[Phone/Pad] Headset function Troubleshooting

[Phone/Pad] Headset function TroubleshootingPlease follow below steps for troubleshooting: 1. Plug the headset into ASUS phone or tablet. 2. Play any music file to test whether the sound can be played normally. 3. Record a voice message and play it t...

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[Phone/Pad] Troubleshooting for Touchscreen response issues

[Phone/Pad] Troubleshooting for Touchscreen response issues 1. If the screen is dirty, please use a soft cloth dampened with water to gently wipe the screen clean of any dirt or smudges.2. The screen may be unresponsive while wearing the gloves, if y...

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[Phone] How to do the factory reset on your phone

[Phone] How to do the factory reset on your phoneNote: Once the Factory Reset is completed, all data, apps, settings and personal information will be deleted from the device after the initialization.Please follow the below steps:1. Select the Setting...

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[Phone] How to find and recognize the model name?

[Phone] How to find and recognize the model name?To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to find and recognize the Zenfone model namettps://www.youtube.com/watch?v=7zDCW4udMxs ...

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[ROG Phone II] How do I change system navigation style?

Swipe down from the top of the screen to access Quick Settings > tap Settings icon  > Display.  Scroll down to System navigation. Choose from the options of Gesture, Swipe up on Home button, and Virtual key navigation. If you choose Virtual key ...

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[Phone] How do I mount my ROG Phone II onto the TwinView Dock II?

[Phone] How do I mount my ROG Phone II onto the TwinView Dock II?1. Open the lid of the TwinView Dock II.2. Use your ROG Phone II to push the spring retaining wall to the back and slide your phone onto the deck.3. Align and insert the phone's side-mo...

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[Zenfone] Why should I use "FAQ" App?

We have developed the FAQ app in order to let users know more about and to solve problem with regards to all ASUS apps operations. Whether you are using ZenFone or any ASUS phone, you can use the FAQ app on your device to troubleshoot easily, learn h...

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[ZenFone] What are some of the possible reasons my alarm doesn't work?

[ZenFone] What are some of the possible reasons my alarm doesn't work?Your alarm doesn't set off and it may be caused by the following reasons:A. Alarm volume is turned offB. Alarm clock is turned off in Do not disturb modeC. Repeat function is disab...

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How to format the SD card in phone / Tablet ? (Android 5.0)

Please follow below steps to format the SD card in phone / Tablet NOTE:Once the format was performed, all date, apps, settings and personal information will be deleted. Tap 【Settings】 → 【Storage】 → 【Erase external storage】 → 【Erase SD card】  

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[MyASUS for APP] MyASUS APP Introduction

MyASUS APP Introduction    Main page    Customer service related functions Repair CenterRepair StatusE-mail UsCall Us Member/Product related functions RegistrationZenTalk FourmNotificationStore   SERVICE Registration Scanning product packa...

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[Phone] How to download MyASUS app?

[Phone] How to download MyASUS app?You can get MyASUS app for your device from the Google Play Store app. The Play Store app comes pre-installed on the Android devices that support Google Play.Download MyASUS app from Google Play Store1. Tap the " Pl...

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[LCM] MB16AMT- Which phones are compatible with ZenScreen Touch MB16AMT?

Mobile devices must be equipped with Android version 6.0 or higher and support HID multi-touch function. Note: The list below shows the tested models that are compatible with ZenScreen Touch MB16AMT ASUS ZenFone 3 5.2" (ZE520KL) ASUS Zen...

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[Zenfone/Pad] How to set up File Manager - PC file transfer?

  Applicable Models: ZenPad Series、ZenFone Series. Note: This feature can be implemented when both phone/tablet and PC are connected to the same Wi-Fi network. Operation on phone/tablet side: Turn on wireless file transfer 1. Open [File Manager] >...

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[Phone] How to set your Access Point Name (APN) on your Asus phone

[Phone] How to set your Access Point Name (APN) on your Asus phoneThe Access Point Name (APN) is the name of the settings the phone needs to make a connection with the carrier gateway between your cellular provider’s network and the public internet. ...

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