FAQ - ASUS - ZenTalk

[Phone] How to change font size on your phone

[Phone] How to change font size on your phone1. Go to Settings > Display > Display size and text.2. Choose the font size you require, and you will see the changes reflected immediately.

[Phone/Pad] The caller can't hear me/Microphone error

[Phone/Pad] The caller can't hear me/Microphone errorPlease follow the steps below for troubleshooting: 1. Enable amplification function during a call on recipient's phone to check if they can hear your voice.2. Test the microphone with the bundled S...

[Phone/Pad] Battery can't be fully-charged or charging time is too long

Please follow the steps below to solve the Battery charging problem : 1. Reboot your phone 2. Charge with ASUS bundled adapter Charge your device with the original ASUS bundled ac adapter. If the problem remains, please try connecting to a dif...

[Phone] Troubleshooting - Abnormal charging

[Phone] Troubleshooting - Abnormal chargingApplicable situations: Issues with charging, USB cable damage, AC adapter damage, Fail to charge troubleshooting, Battery charge time ※1. Please check for any signs of damage on the USB Cable and AC adapter,...

[Phone] Troubleshooting for screen flickering or abnormal display

[Phone] Troubleshooting for screen flickering or abnormal displayPlease follow the below steps for troubleshooting：1. Restart your device.2. Make sure you update firmware to the latest version：From "Settings " > " System " > " System Update " > " Che...

[Phone/Pad] Troubleshooting - Dysfunction of GPS

GPS cannot activate the locating function Please refer to the following steps for troubleshooting: 1. Make sure the locating function is turned on from [Setting] -> [ Location ] 2. Wait 5 to 10 minutes in a wide-open, outdoor location when attemp...

[Phone/Pad] Troubleshooting - How to remove the flickering earphone icon in notification bar ?

[Phone/Pad] Troubleshooting - How to remove the flickering earphone icon in notification bar ?Please follow the steps below for troubleshooting： 1. Please check and remove any debris from the earphone jack / the USB port on the device. 2. Update fir...

[Phone] Troubleshooting - Power percentage display is abnormal

[Phone] Troubleshooting - Power percentage display is abnormalApplicable situations: The battery display is incorrect. Please follow the below steps for troubleshooting :1. Battery display styles: Enter Settings > Battery > Visual settings > Battery ...

[Phone/Pad] Troubleshooting for abnormal working in 3rd party applications downloaded by users

[Phone/Pad] Troubleshooting for abnormal working in 3rd party applications downloaded by usersPlease follow the steps below for troubleshooting：1. Update the app：In Play Store, tap the " Personal icon " on the upper right corner > Choose " Manage app...

[Phone/Pad] Troubleshooting - Abnormal display or error message pops up when activating camera

[Phone/Pad] Troubleshooting - Abnormal display or error message pops up when activating cameraPlease follow below steps for troubleshooting：1. Restore Camera settings : Open the Camera app > Tap the arrow at the top to access the menu > Tap the Sett...

[Phone/Pad] Headset function Troubleshooting

[Phone/Pad] Headset function TroubleshootingPlease follow below steps for troubleshooting： 1. Plug the headset into ASUS phone or tablet. 2. Play any music file to test whether the sound can be played normally. 3. Record a voice message and play it t...

[Phone/Pad] Troubleshooting for Touchscreen response issues

[Phone/Pad] Troubleshooting for Touchscreen response issues 1. If the screen is dirty, please use a soft cloth dampened with water to gently wipe the screen clean of any dirt or smudges.2. The screen may be unresponsive while wearing the gloves, if y...

[Phone] How to do the factory reset on your phone？

[Phone] How to do the factory reset on your phone？IMPORTANT！ Once the Factory Reset is completed, all data, apps, settings and personal information will be deleted from the device after the initialization. Please follow the steps below to do the Fact...

[ROG Phone II] How do I change system navigation style?

Swipe down from the top of the screen to access Quick Settings > tap Settings icon > Display. Scroll down to System navigation. Choose from the options of Gesture, Swipe up on Home button, and Virtual key navigation. If you choose Virtual key ...

[Phone] How do I mount my ROG Phone II onto the TwinView Dock II?

[Phone] How do I mount my ROG Phone II onto the TwinView Dock II?1. Open the lid of the TwinView Dock II.2. Use your ROG Phone II to push the spring retaining wall to the back and slide your phone onto the deck.3. Align and insert the phone's side-mo...

[Zenfone] Why should I use "FAQ" App?

We have developed the FAQ app in order to let users know more about and to solve problem with regards to all ASUS apps operations. Whether you are using ZenFone or any ASUS phone, you can use the FAQ app on your device to troubleshoot easily, learn h...

[Phone] What are some of the possible reasons my alarm doesn't work?

[Phone] What are some of the possible reasons my alarm doesn't work?Your alarm doesn't set off and it may be caused by the following reasons:A. Alarm volume is turned offB. Alarm clock is turned off in Do not disturb modeC. Repeat function is disable...

How to format the SD card in phone / Tablet ? (Android 5.0)

Please follow below steps to format the SD card in phone / Tablet NOTE：Once the format was performed, all date, apps, settings and personal information will be deleted. Tap 【Settings】 → 【Storage】 → 【Erase external storage】 → 【Erase SD card】

[MyASUS for APP] MyASUS APP Introduction

MyASUS APP Introduction Main page Customer service related functions Repair CenterRepair StatusE-mail UsCall Us Member/Product related functions RegistrationZenTalk FourmNotificationStore SERVICE Registration Scanning product packa...

[Phone] How to download MyASUS app?

[Phone] How to download MyASUS app?You can get MyASUS app for your device from the Google Play Store app. The Play Store app comes pre-installed on the Android devices that support Google Play.Download MyASUS app from Google Play Store１. Tap the " Pl...