※Information in this FAQ might not be applied to all series of phone/pad products. Part of options/screenshots or operation procedures may vary from different versions of software. Users can do device health check directly on the phone to find ou...
[Phone] How to use Split Screen Multitasking?To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about Split Screen Multitasking.https://www.youtube.com/watch?v=mkZg9DtSbwc You can split screen for ...
[Phone] How do I connect the upgraded WiGig Display Dock?WiGig (Wireless Gigabit) is a wireless network standard for high-speed wireless connection. The ASUS WiGig Display Dock allows you to connect your ROG Phone wirelessly to a big-screen TV with a...
[Phone] How to turn on the ROG Kunai Gamepad's cursor mode?When Cursor Mode is turned on, a cursor will appear on the screen. This allows you to use the cursor to access the controls or the virtual buttons on the screen when the touch screen is not a...
[Phone] How do I change TwinView Dock II battery mode?You must first mount your phone onto TwinView Dock II to see this function. Method 1: Tap Armoury Crate > Console > scroll down to TwinView Dock and tap the i icon > TwinView Dock battery modes...
Please try the following steps to find the possible root cause: - Change the HDMI cable and try again. - Change the external monitor or projector and try again. Some old display devices may not be able to receive the projection. - If the exter...
1. Tap Armoury Crate. 2. In Games Lobby, select the game you want to change the settings for, then tap Game Profiles. 3. Scroll up the menu on the left to Touch. 4. Move the sliders for Sliding stability, Sliding sensitivity, Touch ...
It's fully compatible with ASUS phones including ZenFone and ROG phone. As for other mobile phones with USB-C connector, some support music but not communication due to different chipsets and connector definitions among various models. Please refer ...
[Phone] How do I set up the connection for the ROG Kunai Gamepad?Connection settings：The ROG Kunai Gamepad can be connected via Bluetooth, USB Type-C cable, and USB Wi-Fi adapter. You can switch among these 3 modes of connection at the bottom of the ...
[Phone] How do I assemble the ROG Kunai Gamepad (ROG Kunai holder + ROG Kunai controllers)?Assembly steps：Push the ROG Kunai controllers down along both sides of the ROG Kunai holder until locked in. Note：1. ROG Kunai Gamepad can be assembled into th...
[Phone] Why can't I use ROG Kunai Gamepad when my game says that it supports Gamepad mode?Games that support the gamepad mode do not need to use Key Mapping to play. Please turn off Key Mapping (as shown below). When the gamepad is connected, a toast...
If you save your pictures or data in memory card and found these data lost , it might be because of the breakdown of memory card. Please remove the SD memory card and install it in another phone/tablet , and check whether the card can be normally re...
[Phone] How to change font size on your phone1. Go to Settings > Display > Display size and text.2. Choose the font size you require, and you will see the changes reflected immediately.
[Phone/Pad] The caller can't hear me/Microphone errorPlease follow the steps below for troubleshooting: 1. Enable amplification function during a call on recipient's phone to check if they can hear your voice.2. Test the microphone with the bundled S...
Please follow the steps below to solve the Battery charging problem : 1. Reboot your phone 2. Charge with ASUS bundled adapter Charge your device with the original ASUS bundled ac adapter. If the problem remains, please try connecting to a dif...
[Phone] Troubleshooting - Abnormal chargingApplicable situations: Issues with charging, USB cable damage, AC adapter damage, Fail to charge troubleshooting, Battery charge time ※1. Please check for any signs of damage on the USB Cable and AC adapter,...
[Phone] Troubleshooting for screen flickering or abnormal displayPlease follow the below steps for troubleshooting：1. Restart your device.2. Make sure you update firmware to the latest version：From "Settings " > " System " > " System Update " > " Che...
GPS cannot activate the locating function Please refer to the following steps for troubleshooting: 1. Make sure the locating function is turned on from [Setting] -> [ Location ] 2. Wait 5 to 10 minutes in a wide-open, outdoor location when attemp...
[Phone/Pad] Troubleshooting - How to remove the flickering earphone icon in notification bar ?Please follow the steps below for troubleshooting： 1. Please check and remove any debris from the earphone jack / the USB port on the device. 2. Update fir...
[Phone] Troubleshooting - Power percentage display is abnormalApplicable situations: The battery display is incorrect. Please follow the below steps for troubleshooting :1. Battery display styles: Enter Settings > Battery > Visual settings > Battery ...
