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Knowledge Base Articles

[Phone] What to do if my phone won't connect to a Wi-Fi network

[Phone] What to do if my phone won't connect to a Wi-Fi networkApplicable situations: The wifi button is not turning on or the button is highlighted.  1. Check whether your AP router is ON and whether your phone is within the signal range.Your phone ...

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[Phone] Troubleshooting - I cannot launch the Camera

[Phone] Troubleshooting - I cannot launch the CameraWhen you can't launch the camera or the Front/ Rear camera function doesn't work normally, please follow the below steps for troubleshooting:1. Reboot your phone and launch the camera again. Check i...

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[Notebook/Desktop/AIO] GlideX - Introduction

[Notebook/Desktop/AIO] GlideX - IntroductionGlideX - is a cross-device screen sharing solution. Wired or wireless connections can be used to create a larger and better space for work or play. GlideX optimizes your workflow in the blink of an eye!※ Gl...

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[Phone] How can I scan a QR code?

[Phone] How can I scan a QR code?To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to scan a QR codehttps://www.youtube.com/watch?v=N85EfYhuS-A Method 1: Open the Camera App. > Hold the ...

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[Phone] ASUS Phone PET Screen Protector - Installation Tutorial

To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about Installation Tutorial of Phone PET Screen Protector  ttps://www.youtube.com/watch?v=s7jd2sLN7dU   Step1. Use the WET Cleaning Wipe to...

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[Phone] How do I set the schedule for the system color scheme?

Mobile phone users continue to increase screen time, so the system's dark scheme function assists the users who are sensitive to strong light. This provides better visibility and improves the battery life of the mobile phone. To provide you more d...

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[PHONE] Several apps crashed with message "Google keeps stopping

[0624 update]Google has released new version 12.24.xx.xx to fix this issue. Please go to Google Play to download the new version.==========If you find Google keeps stopping message, please uninstall Google update to to resolve the issue immediately.L...

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How to register my ASUS product

How to register my ASUS productSo you just bought a brand-new ASUS product. To enhance your ASUS ownership experience, we give you a way to register your products via MyASUS account to get support faster and easier, check the warranty information, an...

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[Phone] Why can't I find the photos I took in Gallery

[Phone] Why can't I find the photos I took in GalleryCause: You may have installed a third-party photo app. This third-party app generates a file named .nomedia in the folder DCIM> Camera, which prevents some photos from being displayed.Solution: It ...

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Link to MyASUS - Introduction

Link to MyASUS is a software solution that allows you to connect the computer with a mobile device to create an integrated experience. When your mobile device is connected and shows on the desktop, you can enjoy all the function/operation of the mobi...

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[Phone] How to know my cell phone is on Carrier Aggregation (CA) mode

[Phone] How to know my cell phone is on Carrier Aggregation (CA) modeIf the 4G+ icon appears on status bar,  it means the the cell phone is on Carrier Aggregation mode.Please notice the signal might change anytime so that the 4G+ icon might disappear...

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[Phone] How to test your device by using "Device Care"?

※Information in this FAQ might not be applied to all series of phone/pad products. Part of options/screenshots or operation procedures may vary from different versions of software.   Users can do device health check directly on the phone to find ou...

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[Phone] How to use Split Screen Multitasking?

[Phone] How to use Split Screen Multitasking?To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about Split Screen Multitasking.https://www.youtube.com/watch?v=mkZg9DtSbwc You can split screen for ...

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[Phone] How do I connect the upgraded WiGig Display Dock?

[Phone] How do I connect the upgraded WiGig Display Dock?WiGig (Wireless Gigabit) is a wireless network standard for high-speed wireless connection. The ASUS WiGig Display Dock allows you to connect your ROG Phone wirelessly to a big-screen TV with a...

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[Phone] How to turn on the ROG Kunai Gamepad's cursor mode?

[Phone] How to turn on the ROG Kunai Gamepad's cursor mode?When Cursor Mode is turned on, a cursor will appear on the screen. This allows you to use the cursor to access the controls or the virtual buttons on the screen when the touch screen is not a...

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