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Knowledge Base Articles

[Phone] How to fix the ROG Phone TwinView Dock problems

[Phone] How to fix the ROG Phone TwinView Dock problemsIf the TwinView Dock is malfunctioning, you can try the following steps to troubleshoot the issue: 1. Check for Foreign Objects    Inspect and clean the USB Type-C ports on both the TwinView Dock...

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[Phone] How to fix the WiGig Dock Malfunction

[Phone] How to fix the WiGig Dock MalfunctionIf the WiGig Dock cannot connect or function properly, you can try the following steps to troubleshoot the issue:Connect the power adapter and turn on the power, ensuring the LED power indicator lights up....

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[Phone] ROG Phone-Lighting-Armor-Case malfunction

[Phone] ROG Phone-Lighting-Armor-Case malfunctionIf the Lighting Armor Case is malfunctioning, you can try the following steps to troubleshoot the issue:Check if the NFC function on your phone is enabled.Remove and reassemble the phone to ensure it i...

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[Phone] How do I use Speed Shot when taking a photo

[Phone] How do I use Speed Shot when taking a photoAccelerated capture response. Useful for capturing moving objects.  *InstaTake, Burst, and Countdown timer are not supported when Speed Shot is turned on.   1. Open Camera app. 2. Swipe down on the s...

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[Phone] How do I use Photo Vibe when taking a photo?

[Phone] How do I use Photo Vibe when taking a photo? Photo Vibe consist of five options: Default, Rich & Warm, Soft & Warm, Vivid Cool, Gentle Cool.  You can apply a Photo Vibe using any of the following methods:  Camera Photo Mode1. Open Camera app....

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[Phone] How do I use AniMe Play?

[Phone] How do I use AniMe Play?To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about AniMe Play:https://www.youtube.com/watch?v=4x9HsN9Fhq4  A. How do I access AniMe Play? There are two ways to...

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[Phone] How do I create and use a Private space?

[Phone] How do I create and use a Private space? Private space is a new feature introduced in Android 15. You can create a Private space to store apps, personal photos and other sensitive files that require privacy. When you lock a Private space, you...

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Product warranty expiration date is on weekend or public holiday

Product warranty expiration date is on weekend or public holidayIf the warranty expiration date is on a weekend or public holiday, the warranty expiration date will then be postponed until the following business day (postponed policy may vary by regi...

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[Phone] How to Fix Abnormal Vibration Function

[Phone] How to Fix Abnormal Vibration FunctionIf your ASUS phone's vibration function is abnormal, you can try the following steps to troubleshoot the possible issue: 1. Restart the phone:Sometimes a simple restart can resolve many temporary issues. ...

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[Phone] How to fix Abnormal Battery Drain issues

[Phone] How to fix Abnormal Battery Drain issuesIf you experience abnormal battery drain, you can try the following steps to troubleshoot the issue: 1. Check Battery Usage: Open Settings -> Battery -> See which apps are consuming a lot of power. If y...

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[Phone] How to fix AirTriggers problems

[Phone] How to fix AirTriggers problemsIf the AirTriggers function is malfunctioning, you can try the following steps to troubleshoot the issue: 1. Check Settings: Check that the AirTriggers function is enabled in the system settings. Open Settings -...

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[Phone] How to fix Aura System Lighting Display Issues

[Phone] How to fix Aura System Lighting Display IssuesIf the Aura LED display is malfunctioning, you can try the following steps to troubleshoot the issue: 1. Check Settings: Check that the Aura RGB LED function is enabled in the system settings. Ope...

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[Phone] How to fix the LED Indicator problems

[Phone] How to fix the LED Indicator problemsIf your ASUS phone's LED indicator is malfunctioning, you can try the following steps to troubleshoot the issue: 1. Check Settings: Check that the LED indicator is enabled in the system settings. Open Sett...

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[Phone] How to fix the AniMe Vision Back Cover Display Issues

[Phone] How to fix the AniMe Vision Back Cover Display IssuesIf your ASUS ROG Phone's AniMe Vision is malfunctioning, you can try the following steps to troubleshoot the issue: 1.Check Settings: Check that the AniMe Vision is enabled in the system se...

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[Phone] How to fix the USB Port problems

[Phone] How to fix the USB Port problemsIf the USB port is malfunctioning, you can follow these steps to check: 1. Clean the USB Port: Use a soft-bristle toothbrush to remove dust and dirt from the port. Note: Do not insert metal objects into the por...

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[Phone] How to Cast Your Screen and Troubleshooting

[Phone] How to Cast Your Screen and TroubleshootingYou can use the casting feature to share your phone screen. Casting the screen:1. Ensure you have a working Wi-Fi network by turning on the Wi-Fi function.    * The phone and the display device need ...

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[Phone] The device displays a 'USB port disabled' Message

[Phone] The device displays a 'USB port disabled' MessageIf your device shows the USB port disabled message, it means that the USB port has detected liquid on it. To protect your phone and accessories, charging and connecting accessories will be disa...

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[Phone] How to Set Up eSIM and Troubleshooting

[Phone] How to Set Up eSIM and TroubleshootingWhat is eSIM? An eSIM (Embedded SIM) is a digital SIM card that allows you to activate a mobile phone service from a telecomm service provider without using a physical SIM card, enabling calls, texts, and...

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[Phone] How do I use the document scanner?

[Phone] How do I use the document scanner? 1. Open the Camera app. 2. Tap the document scanner icon on the top function bar.*You may need to connect to the internet to update Google Play services. 3. Enter the document scanning screen. 4. Align the c...

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