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Black Screen, power issues , keyboard not working

Mercerile
Star I

Okay so yesterday my laptop wasn't powering on at , and when the charger was plugged in the light wasn't working. 

I removed the battery and put it back it and it worked fine until an hour ago.

First the keyboard stop working. So I tried to restart it. Then the original issue came back I had a black screen.  What could be the issue? Do I need a new battery?

Previous activity prior to initial issue:

  • Installed hp printer software
  • Windows updated by itself after ignoring it for so long.
  • Windows malware scan
  • Typing documents 
1 ACCEPTED SOLUTION

Accepted Solutions

@Mercerile 
Unfortunately, if the current situation is that there is no response even when the charger is connected, it is possible that there is a fault with the motherboard. If there is no service center at your location, we recommend contacting customer service in a neighboring country to see if you can take your laptop there for inspection. We apologize for any inconvenience this may cause.

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6 REPLIES 6

Falcon_ASUS
Moderator
Moderator

@Mercerile 
Could you please provide the complete model number of the laptop you are using?
[Windows 11/10] How to check the model name and BIOS version

We recommend troubleshooting the issue by referring to the following FAQ.
Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)

If the problem persists, it may be an issue with the motherboard or battery. We advise you to take your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

Model Number F515EA-WH52

Update:  Initially, the laptop wouldn't power on and displayed a blinking white light next to the light bulb symbol. I performed a hard reset, reseated the RAM, and the laptop powered on. However, the keyboard stopped functioning. I uninstalled the keyboard driver, and upon restarting, the laptop displayed the ASUS logo briefly before going to a black screen. After removing and reinserting the battery and RAM, the laptop no longer powers on—there are no lights, fan activity, or display.

 

I have attempted multiple hard resets and verified the charger and battery connections. Despite these efforts, the laptop remains unresponsive.

 

I'm hoping I didn't brick my laptop. I really need it for work and can't afford a new one right now.

Alo I live in the Caribbean there are no official services I can bring this to. There are people who fix devices here independently but they cost an arm and a leg and they are my last resort options.