05-19-2025 07:57 AM
Okay so yesterday my laptop wasn't powering on at , and when the charger was plugged in the light wasn't working.
I removed the battery and put it back it and it worked fine until an hour ago.
First the keyboard stop working. So I tried to restart it. Then the original issue came back I had a black screen. What could be the issue? Do I need a new battery?
Previous activity prior to initial issue:
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05-20-2025 05:43 PM
@Mercerile
Unfortunately, if the current situation is that there is no response even when the charger is connected, it is possible that there is a fault with the motherboard. If there is no service center at your location, we recommend contacting customer service in a neighboring country to see if you can take your laptop there for inspection. We apologize for any inconvenience this may cause.
05-20-2025 07:29 PM
Ok. Thank you.