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Black Screen, power issues , keyboard not working

Mercerile
Star I

Okay so yesterday my laptop wasn't powering on at , and when the charger was plugged in the light wasn't working. 

I removed the battery and put it back it and it worked fine until an hour ago.

First the keyboard stop working. So I tried to restart it. Then the original issue came back I had a black screen.  What could be the issue? Do I need a new battery?

Previous activity prior to initial issue:

  • Installed hp printer software
  • Windows updated by itself after ignoring it for so long.
  • Windows malware scan
  • Typing documents 
6 REPLIES 6

@Mercerile 
Unfortunately, if the current situation is that there is no response even when the charger is connected, it is possible that there is a fault with the motherboard. If there is no service center at your location, we recommend contacting customer service in a neighboring country to see if you can take your laptop there for inspection. We apologize for any inconvenience this may cause.

Ok. Thank you.