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New purchase warrantee

Shakia1974
Star I

Yesterday I did purchase a Vivobook pro 15 from Harvey Norman, today when I tried to register this laptop, your website is saying that this laptop is out of warranty ! But I bought this laptop by this condition that has one year manufacture warranty

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Shakia1974 
Based on your serial number, this is a product shipped in 2022. If you indeed purchased a new laptop, I would recommend contacting the dealer to see if a return or exchange is possible. We apologize for any inconvenience this may cause.