touchpad and screen touch jumping UX362

[EllyG]

System: win 10
Battery or AC: battery
Model: UX362
Frequency of occurrence: all the time
Reset OS:
Screenshot or video:
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Detailed description：
ever since i bought this laptop (almost a year ago) i had a problem with the touchpad and the touch on screen. after about 20 min of use the mouse starts to jump on the screen which makes it impossible to use, and not only that... the screen touch goes crazy!!! starts opening and closing random apps, closing documents that i work on without saving!!!!!!
i tried everything!!!
updating drivers, rolling back the drivers, service center couldn't help. what am i supposed to do with a laptop that i cant control?????
really not worth the (very) high price.

[mark_rex]

Hi EllyG,
I fixed this issue. I posted in doscussion, but it appears the new post has dissappeared. The issue is static buildup in the touchpad. And the cheap metal sticky tape Asus use in attempt to fix this is useless. I had to open the laptop base and under the battery I created a fix that has solved the problem. I have not had any more issues with the touchpad since.

[Blake_ASUS]

mark.rex

my zenbook 13 UX362 touchpad is driving me crazy.. is not usable at all.. jumps around and spiratically clicks on things. I am about to crack open the case to fix it..

@Blake_ASUS are you able to provide a solution? pm me if possible, cheers.

View post

Hello mark.rex,
PM has been send, please kindly check it.
Thank you so much!

[Fusionist]

@Blake_ASUS my zenbook 13 UX362 touchpad jumping and sometimes stopped working within 10 seconds
@Blake_ASUS can you pm me for solution without disassembly this laptop?

[Blake_ASUS]

Hello Fusionist,
Please kindly provide SN in the PM I send you.
Thank you very much.

[BMill]

@Blake_ASUS Hi, I have a zenbook UX362 and touchpad is erratic and jumpy to the point of being unusable.
Product still under warranty, what is the fix from here? Please advise Thanks