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touchpad and screen touch jumping UX362

EllyG
Star I
System: win 10
Battery or AC: battery
Model: UX362
Frequency of occurrence: all the time
Reset OS:
Screenshot or video:
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Detailed description:
ever since i bought this laptop (almost a year ago) i had a problem with the touchpad and the touch on screen. after about 20 min of use the mouse starts to jump on the screen which makes it impossible to use, and not only that... the screen touch goes crazy!!! starts opening and closing random apps, closing documents that i work on without saving!!!!!!
i tried everything!!!
updating drivers, rolling back the drivers, service center couldn't help. what am i supposed to do with a laptop that i cant control?????
really not worth the (very) high price.
10 REPLIES 10

Blake_ASUS
Community Legend II
Hello BMill,
Please kindly provide SN in the PM I send you.
Thank you very much.