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Keyboard and touchpad not working got jumped by my cat

lynell
Star I

Hi everyone,

My cat jumped onto my laptop, and now my keyboard and touchpad are not functioning. I don't have an external mouse or keyboard. Any advice on how to fix this would be greatly appreciated!

Thanks in advance!

2 REPLIES 2

KwiatekSon
Star I

hello is the laptop under warranty? if so take it to service and tell them what happened

Falcon_ASUS
Moderator
Moderator

@lynell 
I would recommend restarting your laptop to see if the issue can be resolved.
If the problem persists, please refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - Built-in Keyboard Issues
[Notebook] Troubleshooting - Touchpad abnormal problems
Sorry for any inconvenience it may be caused.