a month ago
Hi everyone,
My cat jumped onto my laptop, and now my keyboard and touchpad are not functioning. I don't have an external mouse or keyboard. Any advice on how to fix this would be greatly appreciated!
Thanks in advance!
4 weeks ago - last edited 4 weeks ago
hello is the laptop under warranty? if so take it to service and tell them what happened
4 weeks ago
@lynell
I would recommend restarting your laptop to see if the issue can be resolved.
If the problem persists, please refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - Built-in Keyboard Issues
[Notebook] Troubleshooting - Touchpad abnormal problems
Sorry for any inconvenience it may be caused.