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Rog strix G15 2021 not powering on

Sivarish_04
Star I

My ASUS ROG Strix G15 (Model: G513RC, S/N: N1NRKD02120303F) has suddenly stopped working. The laptop does not power on, shows no charging indication (no LED light), and appears completely dead. I have tried checking the adapter, different power outlets, and performing a hard reset (120s power button hold), but the issue persists. Many users report similar problems, often linked to a faulty keyboard panel. I request ASUS to confirm if this is a known defect and provide a solution or a reasonable repair option.

#RogstrixG15 

 

 

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@Sivarish_04 
According to what you described, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

Viper1
Star I

Hi Sivarish,

I noticed strange behaviour with Nvidia and Myasus, Fan was audible at 100% and third party program reported temps around 95 Celsius on my Rog Strix G17 with Nvidia RTX260. I recompiled only the basic Nvidia display driver with techpowerups  NVCleanstall v.1.18 That solved the security issue with myAsus and nvidia display drivers. I recommend to take full backup of all files if you have strange issues like visual studio drivers crashing and high power & cpu usage. Also using dism restore health after removing myasus and compiling basic nvidia driver with NVCleanstall. Autohotkey setup Asus uses  is not my favourite also...

Hope this helps someone....my data is all ready stolen... ;(