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Touchpad on Asus Vivobook 15

Shantelrs
Visitor
Recently I purchased a Asus Vivobook 15, after setting it up I quickly noticed that the touchpad will become glitchy, it randomly clicks things, when I move it, it will click things. It will move around on its own after I have removed my finger. When it sits in one spot, without touching it, it clicks on the screen. I wanted to know if this is a common issue/something that can be fixed as when I received this computer in the mail the box was damaged and the parcel delivery man threw it onto my porch. Whether this is a fixable issue or a result of poor delivery care I am trying to find out. If you have any recommendations on what to do that would be great!
1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Shantelrs 
We suggest you refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - Touchpad abnormal problems
If the issue persists, since it is a newly purchased laptop, we recommend contacting the retailer to inquire about the possibility of a return or exchange. Sorry for any inconvenience it may be caused.