m5606wa - Vivobook S - Randomly drops and reconnects bluetooth devices (and usb?)

[skornelö2]

Hello everyone!

I just received this laptop and I really love it, but there seem to be an issue. 

After using the laptop for a time (it can be hours or tens of minutes, very sporadic) the laptop drops all Bluetooth devices and then it reconnects (some devices faster eg.: keyboard and mouse, some slower: sony headphone or jbl speaker). I just switched my mouse from bluetooth to a dongle and when this drop happens the mouse also stops moving for half a second (but I'm not totally sure about this), but the content (Youtube for example) keeps playing so the whole system doesn't freeze up.

In the Event Viewer I can see the following events popping up:

 

I can conform that this happens full reboot (hard shutdown), all drivers are updated to the newest (according to MyAsus) and that I know of no other side effects. Troubleshooters (Windows and MyAsus) detect nothing of this happening.

BIOS version: v307

Can you please help me figure out what is happening, and what the correct course for fixing this should be?

[Falcon_ASUS]

@skornelö2 
I would recommend referring to the following FAQ to uninstall the Bluetooth device from the Device Manager, restart the laptop, and then reinstall the driver.
[Windows 11/10] Troubleshooting - Bluetooth Functionality Anomaly Issue

Sorry for any inconvenience it may be caused. 

[skornelö2]

Hello @Falcon_ASUS !
Thank you for your message! I tried the troubleshooting. I uninstalled the driver according to the steps and reinstalled it. I tested it for the day and it is still producing the issue.

I also tried to disable the MediaTek Bluetooth Adapter > Power Management > Allow the computer to turn off this device to save power option but to no avail.

[Falcon_ASUS]

@skornelö2 
If the issue persists even after reinstalling the Bluetooth device and drivers, and if your laptop is newly purchased, I would recommend contacting the retailer to check if a return or exchange is possible. We apologize for any inconvenience caused.