10-29-2024 01:04 AM
Hi,
I just bought the zenbook s16 with AMD 9 HX 370
The spec clearly states it supports 1x HDMI 2.1 TMDS
When I plug in my dell 40 inch 5120x2160 ( U4025QW ) the system only reaches refresh rates reach till 50 hz.
I want to get it to 60hz at least. My other laptop works fine with this deplay at 5120x2160 at 120hz.
Below are some of the things I have done until now which did not help:
-I have updated the drivers
-I bought new HDMI cable which is certified 2.1 specs.
-I tried using USB version 4 as an alternative. This did not work either.
-I downloaded the amd andrelanin edition and tried to create a custom resolution. In this case I will able to get it to 5120x2160 51 hz. Anything more than that I got an error "The custom resolution settings re not compatible with this display. Reconfigure your settings and try again".
I have ran out of options. Please advice what else can I do?
Thank you
K
Solved! Go to Solution.
11-03-2024 04:55 PM - edited 11-03-2024 09:47 PM
@kachaloo
Upon confirmation, HDMI 2.1 can be divided into two specifications: TMDS and FRL.
UM5606WA only supports TMDS, so it cannot support 5K resolution.
We apologize for any inconvenience this may cause.
10-29-2024 06:22 PM
@kachaloo
I have forwarded the information to the relevant department.
We will keep you updated and your consideration will be very much appreciated.
10-29-2024 07:00 PM
thank you @Falcon_ASUS I hope this is an easy fix.
10-29-2024 11:46 PM
@kachaloo
I need to confirm with you again.
Are all the operations you mentioned above done through HDMI connection to the external monitor?
10-30-2024 02:46 AM