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Asus UX435E battery decreasing

Evaldas_C
Star I

I bought Asus #UX435E on 02/06/2022. It's been 2 years and 4 months I have been using it, but the #battery health decreased rapidly. I bought extended warranty, but it seems that extended warranty does not cover the battery, which lost effectiveness. My point is here that I was really taking care of the battery healthiness, in particular I was keeping battery charged not more than 80%, also I was discharging it from time to time more than 50%. According to battery report, my battery cycle is 181 and effectiveness is only 69%, altouth it was not used muched and always taken care

I was really old fan of Asus and I owned few Zenbooks before, but comparing with Apple Macbook same capacity battery effectiveness, Asus falls behind. In connection with the above, I am really disappointed that Asus does not cover battery decreasing under extended warranty. I am not sure I will continue using Asus Zenbook in the future.

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Evaldas_C 
Based on your description, it might be due to battery aging. We still recommend that you bring the laptop to the service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.