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Error after Error LOL

NPSL
Star I

Well I got a problem with my ASUS Zenbook 14 OLED and in support they told me I have to upload PoP and sent me an URL to the indian site even though I'm Sri Lankan. Well mistakes happen, I found the page for LK PoP submission and guess what same error as the indian site, server busy, multiple times. All good I'm gonna ask for support on this one too, RELAXXXX. after typing the whole case decribing and referencing everything this pops up.  Can somebody in ASUS help me on this matter, I only got to use my laptop 2 months.  I'm really frustated right now I cannot even type anymore.

1 ACCEPTED SOLUTION

Accepted Solutions

@NPSL 
If your laptop is making unusual noises and experiencing overheating, we recommend that you bring it to the service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

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3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@NPSL 
Could you please let me know the full model of the laptop you are using? 
What specific issue are you currently encountering?
How to find Model Name

UX3405MA, The product went under warranty for ink smell from inside, coil whine sound, lagging and overheating after v308 BIOS update. The motherboard and heat sync got replaced for burn marks. And even after when I was checking the device in the service centre, after the device getting automatically updated to v308 via MyASUS the new motherboard too started that coil whine. And now that ASUS has said that its a common issue they're going to replace the new motherboard with the old one. Like what???? And even if they dont replace it what guarantee do I have that the new board wont be fried too with the V308 BIOS *COMMON* issue. I suspect corrupted, half-tested BIOS release. PLS look into it. We're paying money to use a product for 2 months and then ASUS say coil whine is normal? which wasnt there before?

@NPSL 
If your laptop is making unusual noises and experiencing overheating, we recommend that you bring it to the service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.