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asus X 512 FA no audio device is installed error for internal microphone

my asus X 512 FA has this muted sign for audio.cant play any audio.getting error NO AUDIO DEVCIE IN INSTALLED.updating drivers for this laptop has not helped me.

8 REPLIES 8

Falcon_ASUS
Moderator
Moderator

@anirudhpanwar19 
We recommend referring to the following FAQ to check in the Device Manager if there are any errors with the audio device.
Alternatively, you can uninstall the audio device and then reinstall the driver to see if the issue is resolved.
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems
Sorry for any inconvenience it may be caused.

done all that.the problem still remains

@anirudhpanwar19 
If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

Is BIOS version 309 GOP version 9.0.1085 EC version FOWL1104.30C the latest bios for this laptop.please advice