UX330UAR sleep

[okna2003]

System: Windows 11 21H2 22000.613
Battery or AC:
Model: UX330UAR
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：For more than a year now I can not solve the problem with the inoperability of the laptop after trying to go to sleep. The laptop turns off the screen, the power indicator remains on. You can turn on the laptop only after holding the power button for a long time. What was done: a complete (clean) reinstallation of the system, installing drivers from the Asus website. Reading the discussions posted here, I understand that the problem is common. The only solution that helps: never turn off the screen. Maybe there are other options? I contacted the service center: they believe that there are no hardware problems. Warranty has ended.

[okna2003]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/212156#Comment_212156

Then technician should physically verify the windows installed. So take your laptop to nearest laptop or wait to get reply from moderator from asus

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I have the option to completely reinstall Windows using the Media Creation Tool. I already did it before. The information on this laptop is not valuable (not important). Perhaps I should try installing earlier official versions of Windows?

[RAJU_MSC_MATHEM]

okna2003

https://zentalk.asus.com/en/discussion/comment/212158#Comment_212158

I have the option to completely reinstall Windows using the Media Creation Tool. I already did it before. The information on this laptop is not valuable (not important). Perhaps I should try installing earlier official versions of Windows?

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i am not living nearest your place ,, if there means, I would personally check the windows and try to findthe root causes.
I am not using your model laptop, my laptop specs below your spec laptop, even though windows 11 rtm enterprise build no 22000.652 preview on intel i5 7200U , this processor is unsupported for windows 11 which is mentioned in spec page .
Also your laptop processor is Core(TM) i7-8550U CPU, Is your processor is flashed with latest intel ME firmware .

go to below intel website
Intel® Converged Security and Management Engine Version Detection Tool (Intel® CSMEVDT)
download the zip file, unzip file, open the folder "CSME_Version_Detection_Tool_Windows\DiscoveryTool.GUI"
execute this file "CSME-Version-Detection-Tool.exe" with admin rights , see below picture

If system is not vulnerable means, your processor is safe , it shows in GREEN,
if shows in RED means , your processor is vulnerable , your laptop processor must be flashed with special firmware

[okna2003]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/212146#Comment_212146

For screen resolution, an intel graphics card driver needs to be installed.

i upload to two batch files, download and execute with administrator rights,

before doing executing, create system restore point

https://drive.google.com/file/d/1YtZ2JWOljEXc5e6gNXyGhkC4d42Brxxi/view?usp=sharing

https://drive.google.com/file/d/1pkHeQs7LqCCEOJMkBI_RaNjSTgpRU-Fo/view?usp=sharing

one file, will delete most of the junk files residing in C:\ note only a few files could not be deleted

another file will delete most schedule tasks

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can't download file. No access

[Falcon_ASUS]

okna2003

https://zentalk.asus.com/en/discussion/comment/212158#Comment_212158

I have the option to completely reinstall Windows using the Media Creation Tool. I already did it before. The information on this laptop is not valuable (not important). Perhaps I should try installing earlier official versions of Windows?

View post

@okna2003
If your computer is out of warranty and you have tried a system restore but the problem persists. Maybe as you said, you could consider to install the system for other operating systems. Sorry for any inconvenience it may be caused. 

[okna2003]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/212159#Comment_212159

@okna2003

If your computer is out of warranty and you have tried a system restore but the problem persists. Maybe as you said, you could consider to install the system for other operating systems. Sorry for any inconvenience it may be caused. 

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Yes. Now installed Windows 10 20H2 19042.1682. All updates are installed automatically. The installation is done with the complete removal of the previous system (formatting).