3 weeks ago
After updating to the new AMD graphics driver (V32.0.12010.3001), the laptop restarts when it is being put to sleep, or when the display turns off automatically after the set time. In Event Viewer, the following error appears: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
After rolling back the driver, everything works fine again, but I'm getting spammed with notifications from MyASUS to update or postpone. I don't want to remove the MyASUS app since it allows me to enable/disable battery care mode. This message is to request ASUS to add an option to exclude certain updates from the list and not being reminded to install them again. Also it seems that the first time it updated the graphics driver by itself after clicking "Postpone" multiple times.
3 weeks ago
@maximex
Could you please provide the current BIOS version, system version, and OS build number of your laptop?
Additionally, please provide the graphics driver version that does not cause any issues, as well as your sleep time settings.
Thank you.
2 weeks ago
Hi @Falcon_ASUS ,
Sure, here's all the info:
BIOS: American Megatrends International, LLC. UM5606WA.312, 01/11/2024
OS: Windows 11 Pro x64 version 24H2 build 26100.2314
Graphics driver version without issues: 32.0.11018.8007
Power plan settings:
But the power plan settings don't really matter as per my testing. Even if I put it to sleep manually the issue still persists.
2 weeks ago - last edited 2 weeks ago
@maximex
I have sent you a message, please check it.
Thank you.