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Asus Vivobook pro 15 Randomly Shutsdown while I am working

poojan_s_
Star I

I have Asus Vivobook Pro 15 M3500QC. Recently for few days my laptop shutsdown loosing all my work from nowhere. What can be the issue? Is it the motherboard Issue or Windows? I recently replaced my speakers and left side fan as my laptop is under warranty.

Any help will be greatful.

Here are some specs:

Processor

  • Model: AMD Ryzen 5 5600H with Radeon Graphics
  • Cores: 12
  • Speed: 4.2 GHz
  • Stepping: 0
  • Family: 19
  • Model Number: 50
  • CPU ID: 178BFBFF00A50F00

Memory (RAM)

  • Total: 16 GB

Graphics

  1. AMD Radeon(TM) Graphics

    • Chipset: AMD Radeon(TM) Graphics
    • Manufacturer: ATI
    • Hardware T&L: Yes
    • Total Memory: 9.0 GB
    • Dedicated Memory: 1.0 GB
    • Driver Version: 30.0.13044.14002
    • Vertex Shader Version: 6.0
    • Pixel Shader Version: 6.0
    • Plug and Play ID: VEN_1002&DEV_1638&SUBSYS_186C1043&REV_C6
    • Device ID: 1638
    • Vendor ID: 1002
  2. NVIDIA GeForce RTX 3050 Laptop GPU

    • Chipset: NVIDIA GeForce RTX 3050 Laptop GPU
    • Manufacturer: Nvidia
    • Hardware T&L: Yes
    • Total Memory: 12 GB
    • Dedicated Memory: 4.0 GB
    • Driver Version: 32.0.15.6614
    • Vertex Shader Version: 6.0
    • Pixel Shader Version: 6.0
    • Plug and Play ID: VEN_10DE&DEV_25A2&SUBSYS_186C1043&REV_A1
    • Device ID: 25A2
    • Vendor ID: 10DE

Operating System

  • OS: Windows 11
  • Version: 10.0.26100
  • Architecture: 64-bit
  • Locale: 4009

BIOS

  • Version: M3500QC.316
  • Manufacturer: American Megatrends International, LLC

Thankyou.

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@poojan_s_ 
If the laptop randomly shuts down during use, it is recommended to take it to a service center for further diagnosis.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.