Access order details

[Chris58]

Hi Asus, we have ordered a vivo lap top (

Your Invoice #ASM-1000004464 for Order #ASM-1000007142

I tried to check the progress of the order so needed to create an ASUS account which I did using the same email that I used to order the laptop. The account was created but I can't see my order and when I try to check my order and login from the email sent from ASUS confirming my order I get a message to say I don't have account.

Can you help please. Cheers Chris

[Falcon_ASUS]

@Chris58 
We regret to inform you that if you have any inquiries regarding the purchase of products from the online store, you will need to contact the online platform directly. Sorry for any inconvenience it may be caused. 
https://au.store.asus.com/terms-conditions?___store=en_AU
Customer Service

For general inquiries about this Shop, product return and order/ delivery status, please contact ASUS Support at 1300 278 788 (Mon-Fri 9:00am to 6:00pm AEST) , which can assist to solve your questions on behalf of Wireless 1.

For payment-related questions (such as payment status, failure of payment etc.), please contact Wireless 1 at 02 9687 8828 (Mon-Fri 8:30am to 5:00pm AEST).