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ASUS Vivobook Screen Goes Black Randomly

meeta
Star I

The newly bought laptop has a problem with the screen where even though the laptop is turned on the screen goes black randomly as if the screen went to sleep. This sometimes happens as much as 4 times per 20 minutes. I can solve this issue by turning off the laptop and then turning it back on which restarts the screen but the normal screen restart method Windows logo + Ctrl + Shift + B doesn't work. I can also use a monitor to mirror the screen and see the screen from there.

I would appreciate it if someone could help me understand the issue and find a fix.

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@meeta 
May I inquire about the complete model of the laptop you are using?
How to find Model Name
Have you updated both the BIOS and the system to the latest version? 
[Notebook/Desktop/AIO] How to use Windows Update in OS system and how to update BIOS through Windows...
Alternatively, I recommend restoring the system and checking if the issue improves.
[Windows 11/10] How to reset the PC

Sorry for any inconvenience it may be caused.