06-01-2023 02:47 AM - last edited on 06-01-2023 06:06 PM by Falcon_ASUS
Hi, I have flickering lines on Asus Zenbook Pro Duo UX582 SN:N8N0CV11P****** with Windows 11 on board.
Sorry, I can't attach information about drivers and BIOS since the laptop is in service repair center now but looks like they can't solve this issue. When I had this issue first time I sent the laptop to the Asus Repair Center and they replaced the LCD but I noticed the same issue once I got the laptop and sent the laptop again to them but they say they can't reproduce the issue. Please see attached video
06-13-2023 04:29 AM
Thank you for information, I appreciate it. Actually I have already tried to update graphic drivers using MyAsus but it always was failing, I do not remember exact error but it was something related to compatibility with Windows 11(what is strange because this laptop had Windows 11 on board what I bought it)
06-21-2023 07:39 AM
I got the laptop from Asus Service Center with a note(it was their second attempt to fix the issue with display): fixed by solving issue with drivers, but now(after "fixing" the laptop by Asus Repair Center I have simply brick, even the second display stoped to work after their "repairing"
https://tinyurl.com/4km3bw9c
https://tinyurl.com/yc3bc5t6
https://tinyurl.com/2s4z7khr
@Falcon_ASUS what could you tell about such experience, currently I made a warning to
media@asus.com,
sales@asus-polska.pl,
prasa@asus-polska.pl
that I accept only decision about refunding, in case of declining my request I will be forced to share my terrible experience of customer support on the Internet
07-02-2023 01:29 AM
@mykolaandr If you find the answer to this please post it here because I have occasionally had this happen and was worried that it might be a GPU issue but in the case it is a driver issue it would put me at ease.
07-03-2023 11:07 AM
In my case, for the third time, the service center noted that the laptop cannot be repaired in an acceptable time
08-21-2023 01:30 AM