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No USB-C display output on ROG Flow X13 GV301QE

RaddedMC
Star III
Hi all,
I've been having issues getting USB-C displays to work on my Flow X13 running Windows 11. I've tried a variety of docks/adapters, restarting my laptop, resetting my BIOS, messing around with drivers, nearly everything I can think of short of a factory reset.
Occasionally, I can get an image to show up on my monitor if I fully turn off the laptop (not just restart, but literally 'shut down' and then turn it back on again) but if I unplug and replug the type-c adapter into the same port, I will once again get no image.
Does anyone know of a solution?
76 REPLIES 76

jp1
Star I
XperiAndri

https://zentalk.asus.com/en/discussion/comment/199406#Comment_199406

So I uninstalled the AMD driver completely.

Then installed. Of course, it didn't help and now I do not have AMD Software installed and I don't know how to install it.

I am almost sure that it is caused by the first or the second updated item:

image.png


View post

Is there any way to roll back these firmware updates? The dates match pretty well with the time I started experiencing issues.

RaddedMC
Star III
XperiAndri

I cannot post a link.

See Reddit theme "Rog flow x13 usb-c displayport problem" answer from "Butwhynotme".

My guess was correct.


View post
who said you needed link permissions to post links? 😳
reddit.com/r/FlowX13/comments/p7hqhu/comment/ha8qpzy/?utm_source=share&utm_medium=web2x&context=3

XperiAndri
Star II
jp1

https://zentalk.asus.com/en/discussion/comment/201253#Comment_201253

Is there any way to roll back these firmware updates? The dates match pretty well with the time I started experiencing issues.


View post
This is what I did https://www.reddit.com/r/FlowX13/comments/p7hqhu/comment/hsojq6n/?utm_source=share&utm_medium=web2x&...
For now, it helped. I will post an update if it break again

Blake_ASUS
Community Legend II
Thank you all so much for the update!
Hope that we finally get some break through!

Hi @XperiAndri ,
Can I double check with you that your USB C port stop working after Dec 9 (or it's Sep. 12 in your setting) after receiving those update in your screenshot?

jp1
Star I
XperiAndri

https://zentalk.asus.com/en/discussion/comment/201255#Comment_201255

This is what I did https://www.reddit.com/r/FlowX13/comments/p7hqhu/comment/hsojq6n/?utm_source=share&utm_medium=web2x&...

For now, it helped. I will post an update if it break again


View post
For me, did this not solve the problem. I have also double-checked that the USB-C connectors I am using are not malfunctioning with my roommate's laptop.
I also tried to:
Uninstall Radeon (TM) device etc. in device manager (also attempt to uninstall device driver)
Hard reset (Power button for 30sec)
Install drivers from AMD official
reboot etc
No results
back to step 1,2. But install ASUS provided drivers (For Windows 10, there are none for Windows 11)
repeat step 4,5
@XperiAndri Are you running Windows 10 on your machine?