This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ASUS A15 USB C Display Output

rashuge
Star I

‎07-29-2024 06:20 AM

I just bought a TUF A15 and am having issues with it recognizing any USB C display device or taking USB C power input.  I have a docking station called a HiDock One and it isn't even recognized when plugging in via USB C.  It itself is powered so it isn't that.  I have used a "dumb" dock and it works to output.  Not sure what is going on with this device.  Anybody have any thoughts?  I have updated all drivers, did basic cabling troubleshooting, the HiDock works on a Dell computer with no issues at all.

0 Kudos
1 REPLY 1

Falcon_ASUS
Moderator
Moderator

‎07-29-2024 05:08 PM

@rashuge 
Could you please let me know the complete model name of the laptop you are using?
How to find Model Name
As there are many different brands of docking stations available on the market, the described issue is likely due to compatibility.
If your laptop is newly purchased and you have concerns about its usage, it is recommended to contact the retailer to inquire about the possibility of a return or exchange.

Sorry for any inconvenience it may be caused. 

0 Kudos
Youtube support channel