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Zenbook S16 UM5606WA does not detect portable monitor

WN3333
Star I

My Zenbook S15 UM5606WA does not detect my portable monitor (i.e., Arzopa Z1FC) when I use the usb type C to type C cable provided by Arzopa. It says there is "no signal" and when I try to detect it in laptop it says that it cannot find another display.

The type c cable and portable monitor are working as I've been using it with my Zephyrus G14 2020. It is just now when using it with my zenbook s16 that I am experiencing this problem.

I already tried reinstalling the display adapter and the usb controllers but still doesn't work. I am starting to doubt Asus' claim of the usb4 port having display output capability.

5 REPLIES 5

Falcon_ASUS
Moderator
Moderator

@WN3333 
The USB Type-C port on the UM5606WA supports display functionality. 
Have you tried using different USB-C cables for cross-testing? 
Alternatively, I would recommend referring to the FAQ provided by other users for troubleshooting. 
Sorry for any inconvenience it may be caused. 

WN3333
Star I

Followed the guidance from the FAQ but still doesn't work. As per the manual, this model is usb 4 which supports display functionality however it just provides power to my portable monitor but does not provide display signal.

@WN3333 
Its specifications are as follows: 
https://www.asus.com/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/techspec/

 

If you have already gone through troubleshooting but the issue persists, we recommend taking your laptop to a service center for further diagnosis.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

WN3333
Star I

I haven't even used this laptop for a week and it already has problems. that sucks.