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ZenScreen Go turns on and immediately turns off again

Star I
System: MacOS
Battery or AC: Both
Model: Asus ZenScreen Go MB16AP
Frequency of occurrence: Always
Reset OS:
Screenshot or video:
Detailed description:
Just got a new ZenScreen Go MB16AP and connected it with USB-C to a MacBook Pro 2021 after charging it for a few hours. I see the ASUS boot splash with a blue power LED indicator, and then it briefly shows the second desktop correctly: after 2-3 seconds the screen goes black and the power LED indicator turns off, too. No matter what buttons I press (short or long press), it's completely unresponsive. Only after disconnecting and reconnecting the USB-C cable I can get the exact same behavior again. I found instructions for a reset on this forum, but even the combination of holding the Menu + Power button for up to 10 seconds does not do anything.
Hoping to avoid having to RMA since I'm in the Netherlands for this month, while I bought it originally in Spain (travelling was the point of buying a portable monitor, so unfortunate that it doesn't work).

Rising Star II
Hi there,
Here we mainly discuss laptop related questions.
For the portable monitor issue, please contact local contact center to have further assistance.
ASUS - Contact UsThank you.