x551ma model driverupdate orbios update not recognizing usb hard drive every time

[sattiewhite1066]

System:
Battery or AC:
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：

[RAJU_MSC_MATHEM]

sattiewhite1066

1. System:
2. Battery or AC:
3. Model:
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed description：

x551ma model driverupdate orbios update not recognizing usb hard drive every time

Did you try to connect backup plus an external harddrive that comes with USB 3.0 cable .
example western digital backup or Seagate external hdd.
or separate harddrive is connected to an external enclosure which has seperate usb cable ?

[GEEK_ASUS]

Hi there,
Please also refer to below link for USB connection problems
[Notebook] Troubleshooting - How to fix USB connection problems | Official Support | ASUS GlobalThank you.