Zenbook Duo Screenpad+ Freezing and Crashing 50+ times per day

SeoulSeekerSeoulSeeker Level 1
edited August 30 in ZenBook
  1. System: Zenbook Duo
  2. Battery or AC: AC
  3. Model: UX482
  4. Frequency of occurrence: 50+ times per day
  5. Reset OS: Already reset OS, did not work.
  6. Screenshot or video: Attached Reliability Monitor Reports


Detailed description:Starting about two weeks or so back, the ScreenXpert software that controls the Screenpad+ on my Zenbook Duo UX482 has made the secondary screen basically unusable. It will do one of two things; either 1) The screenpad settings button will get stuck and not respond to input or 2) the screenxpert software will just restart itself randomly, playing the screenpad+ boot up animation

Both issues are incredibly frequent. Like, every 5 minutes or so.

By checking the Reliability Monitor, I was able to determine that these are caused by crashes in ASUS Splendid and ASUS Libra. I have attached screenshots of these crash logs.

I have already tried reverting my Bios, as well as reverting my ScreenPad+ drivers to earlier versions. I have also done a clean windows reinstall and the issue still persists.

I have also already tried using the screenpad optimizer tool that can be downloaded from ASUS website.

Any suggestions would be greatly appreciated.



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