I downgraded From Windows 11 to Windows 10 and now I can't Install Screenpad 2.0

[ggattip]

System: W10 64bit
Battery or AC: both
Model: Zenbook pro duo 15 OLED 11th gen
Frequency of occurrence: Always
Reset OS: Did it 3 times
Screenshot or video: Error 1001
========================
Detailed description：
I downgraded my OS so it would run my video editing software smootthly (w11 has some color and freezing issues w/ adobe premiere and davinci) and now I cannot upgrade my screenpad to V2.0 and i'm stuck with 1.0.
I tried following the official FAQ install order for drivers, I tried installing V1.0 from scratch and then upgrading, I've tried everything I've found on multiple articles in this forum, and the i tried another 3 methods from other sources, nothing seems to work.
I just cannot believe that the only solution ASUS suggest is to reinstall w11 via technical support. Is w10 even compatible with V2.0? I am very lost and pretty angry, I just spent almost 3k USD to have a smooth workflow with the dials on the control center and now i can't even use it.
Please, I need to make this work.
Thanks for your help!

[Falcon_ASUS]

ggattip

1. System: W10 64bit
2. Battery or AC: both
3. Model: Zenbook pro duo 15 OLED 11th gen
4. Frequency of occurrence: Always
5. Reset OS: Did it 3 times
6. Screenshot or video: Error 1001

========================

Detailed description：

I downgraded my OS so it would run my video editing software smootthly (w11 has some color and freezing issues w/ adobe premiere and davinci) and now I cannot upgrade my screenpad to V2.0 and i'm stuck with 1.0.

I tried following the official FAQ install order for drivers, I tried installing V1.0 from scratch and then upgrading, I've tried everything I've found on multiple articles in this forum, and the i tried another 3 methods from other sources, nothing seems to work.

I just cannot believe that the only solution ASUS suggest is to reinstall w11 via technical support. Is w10 even compatible with V2.0? I am very lost and pretty angry, I just spent almost 3k USD to have a smooth workflow with the dials on the control center and now i can't even use it.

Please, I need to make this work.

Thanks for your help!

I downgraded From Windows 11 to Windows 10 and now I can't Install Screenpad 2.0

@ggattip
Please refer to the following FAQ for troubleshooting.
[Notebook] How to upgrade from ScreenPad 1.0 to ScreenPad 2.0 | Official Support | ASUS Global[Notebook] Troubleshooting - How to fix the ScreenPad 2.0 problems when it is not working properly o...Sorry for any inconvenience it may be caused. 

[ggattip]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/61248/i-downgraded-from-windows-11-to-windows-10-and-now-i-ca...

@ggattip

Please refer to the following FAQ for troubleshooting.

https://www.asus.com/support/FAQ/1041695/

https://www.asus.com/support/FAQ/1041344

Sorry for any inconvenience it may be caused. 

View post

Hi, as explained, I already did everything in you FAQ with no results. Particularly with the upgrade, I get the 1001 error in the upgrade tool, that's why i'm here in the first place.
I already did everything in the troubleshooting guide for screenpad errors, at least 4 different times, does not work.

[Falcon_ASUS]

ggattip

https://zentalk.asus.com/en/discussion/comment/215342#Comment_215342

Hi, as explained, I already did everything in you FAQ with no results. Particularly with the upgrade, I get the 1001 error in the upgrade tool, that's why i'm here in the first place.

I already did everything in the troubleshooting guide for screenpad errors, at least 4 different times, does not work.

View post

@ggattip
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

[ASUS_Bot]

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