Zenbook UX550GE Touchpad problems

ahalolahalol Level 1
edited September 16 in ZenBook
  1. System: Asus ZenBook UX550GE
  2. Battery or AC: Both
  3. Model: UX550GE
  4. Frequency of occurrence: Always
  5. Reset OS: Not Effective. Same even in Linux
  6. Screenshot or video:


Detailed description:

Since I bought this laptop, it has been suffering from interrupted touchpad. I thought this was how it supposed to be until lately I met a new friend who happen to own the same device. He pointed me to this thread https://zentalk.asus.com/en/discussion/39758/zenbook-ux550ge-touchpad-problems which clearly, I should've done an RMA so that the touchpad firmware can be updated at Asus factory. Hence, I wonder if my device is eligible to this repair. Could someone please help? I purchased an Asus ROG M16 but I am still using the device daily and would like to have this fixed.



This discussion has been closed.