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Asus Unlock Tool not working on Zenfone 9

someruser87
Star II

Recently received an Asus Zenfone 9 and the Asus Unlock App is returning "Failed to unlock your device, please try again later.[24802]" when attempting to unlock the bootloader.  While running logcat I also see the following HTTP output:

05-03 10:43:50.133 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS... http/1.1
05-03 10:43:50.133 28231 943 I ViseLog :
05-03 10:43:50.133 28231 943 I ViseLog : application/x-www-form-urlencoded
05-03 10:43:50.133 28231 943 I ViseLog : body:
05-03 10:43:50.133 28231 943 I ViseLog : --> END POST
05-03 10:43:50.133 28231 943 I ViseLog : <-- 200 https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS... (284ms)
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Origin
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Method
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Headers
05-03 10:43:50.133 28231 943 I ViseLog : Set-Cookie: SESSION=REDACTEDSESSION; Path=/; Secure; HttpOnly
05-03 10:43:50.133 28231 943 I ViseLog : Content-Type: application/json
05-03 10:43:50.133 28231 943 I ViseLog : Transfer-Encoding: chunked
05-03 10:43:50.133 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT
05-03 10:43:50.133 28231 943 I ViseLog : Keep-Alive: timeout=60
05-03 10:43:50.133 28231 943 I ViseLog : Connection: keep-alive
05-03 10:43:50.133 28231 943 I ViseLog :
05-03 10:43:50.133 28231 943 I ViseLog : body:{"data":{"project":"AI2202","token":"REDACTEDTOKEN"},"retCode":200,"message":"auth success"}
05-03 10:43:50.133 28231 943 I ViseLog : <-- END HTTP
05-03 10:43:50.134 28231 28231 D UNL->DMRegister: Login success
05-03 10:43:50.442 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/unlock/register http/1.1
05-03 10:43:50.442 28231 943 I ViseLog :
05-03 10:43:50.442 28231 943 I ViseLog : application/x-www-form-urlencoded
05-03 10:43:50.442 28231 943 I ViseLog : body:ISN=REDACTEDISN&apkVersion=1.0&keyIndex=1
05-03 10:43:50.442 28231 943 I ViseLog : --> END POST
05-03 10:43:50.442 28231 943 I ViseLog : <-- 200 https://dm.asus.com/unlock/register (302ms)
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Origin
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Method
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Headers
05-03 10:43:50.442 28231 943 I ViseLog : Content-Type: application/json
05-03 10:43:50.442 28231 943 I ViseLog : Transfer-Encoding: chunked
05-03 10:43:50.442 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT
05-03 10:43:50.442 28231 943 I ViseLog : Keep-Alive: timeout=60
05-03 10:43:50.442 28231 943 I ViseLog : Connection: keep-alive
05-03 10:43:50.442 28231 943 I ViseLog :
05-03 10:43:50.442 28231 943 I ViseLog : body:{"data":null,"retCode":4802,"message":"UNLOCK REGISTER ERROR"}
05-03 10:43:50.442 28231 943 I ViseLog : <-- END HTTP

 

 

49 REPLIES 49

AhmadRehan98
Star III

same problem here 

lorenz
Star I

same problem here

dobpomusl
Star I

I bought a phone recently and now I can't unlock my bootloader. Dear Asus support, please let us know, what happened? Should I sell my phone now? because I want personal freedom of device use.