Split screen doesn't activate correctly when holding the app switcher button

[declanprobably]

I've had my Zenfone 10 for a while and this has been an issue as long as I can remember.

I use button navigation. What's supposed to happen when you hold down the app switcher button (square) is that the currently open app moves to the top and then you can select the bottom app. Instead, the current app plays the animation to move to the top and then disappears, and selecting a new app overwrites the old one.

Manually activating split screen by tapping the app icon at the top in the app switcher works as expected.

This is really annoying as I used to use this feature a lot, but without this gesture working correctly it's too much effort to set up.

Thanks.

[declanprobably]

Hey thanks so much this was actually very helpful.

I found that it actually did work in safe mode and then from there found that it only happens when I have my launcher set to anything other than ASUS Launcher. When I attempt to use the gesture repeatedly, I actually get a "ASUS Launcher has stopped responding" message.

I have several 3rd-party launchers I testsed and none of them seem to work with the gesture, so I think ASUS Launcher as the default has something wrong that prevents it from allowing the split-screen gesture when using a different launcher. (if I'm not mistaken the default launcher has had some control of multitasking view since Android 9? so this would make sense)

Of course, I can't actually fix it as seems like it's on ASUS's end, but at least we know where the issue is now!

[Mattias_ASUS]

Hello @declanprobably 
That sounds a bit odd, which firmware version are you on? You can find this by going into Settings > System > About phone > Build number.
If you updated to Android 15 is this still an issue? And if yes, which launcher are you normally using?

[AlexRose]

It seems like there's a bug with the split-screen gesture on your Zenfone 10. Instead of allowing you to select the second app, it makes the first app disappear. Manually activating split screen works, but it's not as convenient. Try checking for software updates or resetting your navigation settings to see if it helps.