App crashes on when do not disturb is enabled
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06-08-2020 01:33 PM
Please tell us some basic information before asking for help:
Model Name: Zenfone 5Q
Firmware Version: latest?
Rooted or not: not rooted
Frequency of Occurrence: Every time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I just changed my phone to Asus Zenfone 5Q and I noticed a weird behavior, I even did a factory reset and restarted from scratch, only to face the same issue again the next day.
So when do not disturb is activated, if I reboot the phone, then the flashlight will not work (the button is greyed out) and some apps, most notably acrobits softphone will not start and crash. As soon as I disable the do not disturb, everything works correctly again, no reboot is necessary.
I like to activate DND automatically with rules and I don't want to try and remember what time it is if I need to reboot and then have to disable DND and start my softphone manually. I would expect my apps to start automatically, even if DND is on.
Thanks
Model Name: Zenfone 5Q
Firmware Version: latest?
Rooted or not: not rooted
Frequency of Occurrence: Every time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I just changed my phone to Asus Zenfone 5Q and I noticed a weird behavior, I even did a factory reset and restarted from scratch, only to face the same issue again the next day.
So when do not disturb is activated, if I reboot the phone, then the flashlight will not work (the button is greyed out) and some apps, most notably acrobits softphone will not start and crash. As soon as I disable the do not disturb, everything works correctly again, no reboot is necessary.
I like to activate DND automatically with rules and I don't want to try and remember what time it is if I need to reboot and then have to disable DND and start my softphone manually. I would expect my apps to start automatically, even if DND is on.
Thanks
8 REPLIES 8
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06-08-2020 08:50 PM
Hi Dcendents
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Your current firmware version
Setting >System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?
2. Please check on your "Auto-start manager/Battery-saving options/Battery modes" settings
Mobile Manager>PowerMaster>Auto-start manager/Battery-saving options/Battery modes
If you have any further queries, please do not hesitate to contact me.
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Your current firmware version
Setting >System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?
2. Please check on your "Auto-start manager/Battery-saving options/Battery modes" settings
Mobile Manager>PowerMaster>Auto-start manager/Battery-saving options/Battery modes
If you have any further queries, please do not hesitate to contact me.
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06-09-2020 09:12 AM
Here are some screenshots, I'm on the latest version and all the power options seem fine to me.
As I said it only happens when I reboot while DND is on, otherwise my softphone starts correctly on autoboot
As I said it only happens when I reboot while DND is on, otherwise my softphone starts correctly on autoboot
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06-09-2020 09:18 AM
Here is what I have after a reboot while dnd is on, no flashlight and some apps won't start
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06-10-2020 09:15 AM
It is the same in safe mode for the flashlight, obviously I cannot test the softphone in safe mode.
So it could be an issue with the phone then?
So it could be an issue with the phone then?
