05-03-2023 07:57 AM
Recently received an Asus Zenfone 9 and the Asus Unlock App is returning "Failed to unlock your device, please try again later.[24802]" when attempting to unlock the bootloader. While running logcat I also see the following HTTP output:
05-03 10:43:50.133 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS... http/1.1
05-03 10:43:50.133 28231 943 I ViseLog :
05-03 10:43:50.133 28231 943 I ViseLog : application/x-www-form-urlencoded
05-03 10:43:50.133 28231 943 I ViseLog : body:
05-03 10:43:50.133 28231 943 I ViseLog : --> END POST
05-03 10:43:50.133 28231 943 I ViseLog : <-- 200 https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS... (284ms)
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Origin
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Method
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Headers
05-03 10:43:50.133 28231 943 I ViseLog : Set-Cookie: SESSION=REDACTEDSESSION; Path=/; Secure; HttpOnly
05-03 10:43:50.133 28231 943 I ViseLog : Content-Type: application/json
05-03 10:43:50.133 28231 943 I ViseLog : Transfer-Encoding: chunked
05-03 10:43:50.133 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT
05-03 10:43:50.133 28231 943 I ViseLog : Keep-Alive: timeout=60
05-03 10:43:50.133 28231 943 I ViseLog : Connection: keep-alive
05-03 10:43:50.133 28231 943 I ViseLog :
05-03 10:43:50.133 28231 943 I ViseLog : body:{"data":{"project":"AI2202","token":"REDACTEDTOKEN"},"retCode":200,"message":"auth success"}
05-03 10:43:50.133 28231 943 I ViseLog : <-- END HTTP
05-03 10:43:50.134 28231 28231 D UNL->DMRegister: Login success
05-03 10:43:50.442 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/unlock/register http/1.1
05-03 10:43:50.442 28231 943 I ViseLog :
05-03 10:43:50.442 28231 943 I ViseLog : application/x-www-form-urlencoded
05-03 10:43:50.442 28231 943 I ViseLog : body:ISN=REDACTEDISN&apkVersion=1.0&keyIndex=1
05-03 10:43:50.442 28231 943 I ViseLog : --> END POST
05-03 10:43:50.442 28231 943 I ViseLog : <-- 200 https://dm.asus.com/unlock/register (302ms)
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Origin
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Method
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Headers
05-03 10:43:50.442 28231 943 I ViseLog : Content-Type: application/json
05-03 10:43:50.442 28231 943 I ViseLog : Transfer-Encoding: chunked
05-03 10:43:50.442 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT
05-03 10:43:50.442 28231 943 I ViseLog : Keep-Alive: timeout=60
05-03 10:43:50.442 28231 943 I ViseLog : Connection: keep-alive
05-03 10:43:50.442 28231 943 I ViseLog :
05-03 10:43:50.442 28231 943 I ViseLog : body:{"data":null,"retCode":4802,"message":"UNLOCK REGISTER ERROR"}
05-03 10:43:50.442 28231 943 I ViseLog : <-- END HTTP
05-05-2023 07:16 AM
05-05-2023 12:22 PM
same problem here
05-05-2023 11:44 PM
same problem here
05-06-2023 10:56 AM
I bought a phone recently and now I can't unlock my bootloader. Dear Asus support, please let us know, what happened? Should I sell my phone now? because I want personal freedom of device use.