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Zenfone 8 Proximity Sensor

immelmanj
Star I
Hi,
My proximity sensor is non-functional.
I have confirmed via the SMMI test that it doesn't react at all at any of the distances.
I believe this has been the case since the latest update.
screenshot-20220422-102559217-281-29.jpg

Damn frustrating when the phone starts doing whatever as it touches your ear/face during a phonecall...

Any advice?
36 REPLIES 36

the_G
Star III
I'm looking at downgrading from Android 12 back to 11, it wasnt so bad with 11

immelmanj
Star I
Is that an option?

Rellibs
Star I
Same here, confirmed with the hardware test and it occurs at least with regular phone calls and WhatsApp calls. I'm not hundred-percent sure when this started but I assume this is a firmware/os bug and not a hardware failure? Would appreciate any comments/status updates from Asus on this matter. @Gustav_ASUS or anyone?

kvasnicka_marce
Star III
I have the same, the screen flashes during a call. It didn't happen to me on another phone, it's a problem to solve? Annoying thing when I open other applications. Please help Asus.