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The wide-angle camera freezes

Hi All. I have a problem with my Zenfone 6 wide angle camera. Camera working fine until I want to change to wide angle. Please look attached video. Anyone have this issue?

4 REPLIES 4

Anders_ASUS
Hall of Fame III
damian.tofil890525

Hi All. I have a problem with my Zenfone 6 wide angle camera. Camera working fine until I want to change to wide angle. Please look attached video. Anyone have this issue?

https://us.v-cdn.net/6031231/uploads/BZJN8I6AHUWT/2020-11-29-21-25-07.mp4


The wide-angle camera freezes
When did this happen? Right after an update or did it just happen? Can you take photos in portrait mode?

First time I saw this few weeks ago (two months) maybe more, I'm not sure. Portrait mode doesn't work as well. Please check video attached.
Any ideas?

Anders_ASUS
Hall of Fame III
damian.tofil890525

First time I saw this few weeks ago (two months) maybe more, I'm not sure. Portrait mode doesn't work as well. Please check video attached.

Any ideas?

https://us.v-cdn.net/6031231/uploads/EMD0FYX7PE84/2020-11-30-11-51-45.mp4


View post
Looks like hardware issue. Please contact ASUS Service

How can I contact them? By email or social media?