cancel
Showing results for 
Search instead for 
Did you mean: 

Slow connectivity Zenfone 10

rbeijers
Star II

Hello!

Since the last update(s) I still experience a lot of problems with my connectivity, especially with my bluetooth. When I open my bluetooth settings it takes a while before it opens (see the attached video). Also a bluetooth connection is slow with for example a car radio and it is shocking for approximately 1 minute.

I experience also problems with the WiFi and the VPN (for watching Dutch television in another country). Sometimes the WiFi gives not a good or even completely no connection. The VPN said it is also connected but I can not watch the television on the phone.

Another issue is the video with the original camera. It freezes sometimes.

Could you please help me with this issues?

Thanks!

#zenfone10

 

 

 

7 REPLIES 7

Mansi_ASUS
Moderator
Moderator

Hey @rbeijers,

Can you please share a Bluetooth log?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Bluetooth”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

 


@Mansi_ASUS wrote:

Hey @rbeijers,

Can you please share a Bluetooth log?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Bluetooth”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

 


I send you the link with the logfiles... @Mansi_ASUS 

Is there a moderator who can help me with log files? I get no answer anymore from @Mansi_ASUS

MarkWood21
Star II

@rbeijers wrote:

Hello!

Since the last update(s) I still experience a lot of problems with my connectivity, especially with my bluetooth. When I open my bluetooth settings it takes a while before it opens (see the attached video). Also a bluetooth connection is slow with for example a car radio and it is shocking for approximately 1 minute.

I experience also problems with the WiFi and the VPN (for watching Dutch television in another country). Sometimes the seo WiFi gives not a good or even completely no connection. The VPN said it is also connected but I can not watch the television on the phone.

Another issue is the video with the original camera. It freezes sometimes.

Could you please help me with this issues?

Thanks!

#zenfone10

 

 

 


To troubleshoot your connectivity issues, try these steps:

  1. Bluetooth Settings Delay: Ensure your device firmware is up to date. Try restarting your device and clearing Bluetooth cache. If the issue persists, consider resetting network settings.

  2. Slow Bluetooth Connection: Check for any obstructions between your device and the Bluetooth device. Ensure both devices are fully charged and within range. If the issue continues, try unpairing and re-pairing the devices.

  3. WiFi Problems: Restart your router and check for any firmware updates. Move closer to the router to improve signal strength. If possible, try connecting to a different WiFi network to see if the issue persists.

  4. VPN Connection: Ensure your VPN app is updated and configured correctly. Try connecting to different VPN servers or using a different VPN app. If issues persist, contact your VPN provider for support.

  5. Camera Freezing: Close any background apps consuming too much memory. Clear the camera app cache and data. If the problem persists, consider resetting app preferences or contacting your device manufacturer for assistance.

If problems persist after trying these steps, consider contacting your device manufacturer or seeking assistance from a technical expert.