The wide-angle camera freezes

[damian_tofil890]

Hi All. I have a problem with my Zenfone 6 wide angle camera. Camera working fine until I want to change to wide angle. Please look attached video. Anyone have this issue?

[Anders_ASUS]

damian.tofil890525

Hi All. I have a problem with my Zenfone 6 wide angle camera. Camera working fine until I want to change to wide angle. Please look attached video. Anyone have this issue?

https://us.v-cdn.net/6031231/uploads/BZJN8I6AHUWT/2020-11-29-21-25-07.mp4

The wide-angle camera freezes

When did this happen? Right after an update or did it just happen? Can you take photos in portrait mode?

[damian_tofil890]

First time I saw this few weeks ago (two months) maybe more, I'm not sure. Portrait mode doesn't work as well. Please check video attached.
Any ideas?

[Anders_ASUS]

damian.tofil890525

First time I saw this few weeks ago (two months) maybe more, I'm not sure. Portrait mode doesn't work as well. Please check video attached.

Any ideas?

https://us.v-cdn.net/6031231/uploads/EMD0FYX7PE84/2020-11-30-11-51-45.mp4

View post

Looks like hardware issue. Please contact ASUS Service

[damian_tofil890]

How can I contact them? By email or social media?