ASUS - ZenTalk

ahalol · ‎08-07-2022

System: Asus ZenBook UX550GE
Battery or AC: Both
Model: UX550GE
Frequency of occurrence: Always
Reset OS: Not Effective. Same even in Linux
Screenshot or video:
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Detailed description：
Since I bought this laptop, it has been suffering from interrupted touchpad. I thought this was how it supposed to be until lately I met a new friend who happen to own the same device. He pointed me to this thread https://zentalk.asus.com/en/discussion/39758/zenbook-ux550ge-touchpad-problems which clearly, I should've done an RMA so that the touchpad firmware can be updated at Asus factory. Hence, I wonder if my device is eligible to this repair. Could someone please help? I purchased an Asus ROG M16 but I am still using the device daily and would like to have this fixed.

Falcon_ASUS · ‎08-09-2022

ahalol
System: Asus ZenBook UX550GE
Battery or AC: Both
Model: UX550GE
Frequency of occurrence: Always
Reset OS: Not Effective. Same even in Linux
Screenshot or video:
========================
Detailed description：
Since I bought this laptop, it has been suffering from interrupted touchpad. I thought this was how it supposed to be until lately I met a new friend who happen to own the same device. He pointed me to this thread https://zentalk.asus.com/en/discussion/39758/zenbook-ux550ge-touchpad-problems which clearly, I should've done an RMA so that the touchpad firmware can be updated at Asus factory. Hence, I wonder if my device is eligible to this repair. Could someone please help? I purchased an Asus ROG M16 but I am still using the device daily and would like to have this fixed.

Zenbook UX550GE Touchpad problems

@ahalol
If the same problem occurs in different systems, I would suggest you bring back your laptop to our service center.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
If the laptop is out of warranty, there will be a fee for repair.
Sorry for any inconvenience it may be caused.

ahalol · ‎08-09-2022

Falcon_ASUS
https://zentalk.asus.com/en/discussion/62707/zenbook-ux550ge-touchpad-problems
@ahalol
If the same problem occurs in different systems, I would suggest you bring back your laptop to our service center.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
If the laptop is out of warranty, there will be a fee for repair.
Sorry for any inconvenience it may be caused.

View post

Thank you for the response. The issue is that if this is a repair needed by Asus's factory to conduct firmware upgrade, why should I pay?

willjoe2442 · ‎08-17-2022

How to Fix a Touchpad Mouse That Jumps
Turn your computer off and then clean your touchpad. Dampen a clean cloth with some isopropyl (rubbing) alcohol and then pat the pad dry with a paper towel.
Re-calibrate your touchpad.
Use the manual troubleshooting wizard.
Reduce cursor speed.

Regards,
Will

ASUS_Bot · ‎09-16-2022

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