ASUS - ZenTalk

spaceg · ‎08-07-2022

System: Windows 11
Battery or AC: Both
Model: UX391F
Frequency of occurrence: Every time goes into sleep mode
Reset OS: Yes
Screenshot or video:
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Detailed description： Every time computer goes into sleep mode, cannot wake with a keystroke or button press. The small light on the power button is blinking. Must do a hard shutdown by holding the power button down for 10 seconds, wait 5 seconds then press power button, and unit reboots. Changed all the power settings so that system never goes into sleep mode, but it still goes into sleep mode - or some other mode - anyway. Note that up to about 30 minutes after computer goes to sleep, a single key stroke will wake it. But beyond 30 minutes, must to a hard shutdown.
Recently brought into Best Buy where I bought it. For $200 and a 1 year contract for their TotalTech service, they did a clean install of Windows 11 (had Windows 10), all the updates, tested system for BSOD. Problem is still there. Brought it back. They only guess that it is a hardware problem, with lots of cost to send out to diagnose and repair whatever. ( Hardware problem diagnosis and repair not covered in contract !!!) Not going there !!

Help !!!!

Falcon_ASUS · ‎08-09-2022

spaceg
System: Windows 11
Battery or AC: Both
Model: UX391F
Frequency of occurrence: Every time goes into sleep mode
Reset OS: Yes
Screenshot or video:
========================
Detailed description： Every time computer goes into sleep mode, cannot wake with a keystroke or button press. The small light on the power button is blinking. Must do a hard shutdown by holding the power button down for 10 seconds, wait 5 seconds then press power button, and unit reboots. Changed all the power settings so that system never goes into sleep mode, but it still goes into sleep mode - or some other mode - anyway. Note that up to about 30 minutes after computer goes to sleep, a single key stroke will wake it. But beyond 30 minutes, must to a hard shutdown.
Recently brought into Best Buy where I bought it. For $200 and a 1 year contract for their TotalTech service, they did a clean install of Windows 11 (had Windows 10), all the updates, tested system for BSOD. Problem is still there. Brought it back. They only guess that it is a hardware problem, with lots of cost to send out to diagnose and repair whatever. ( Hardware problem diagnosis and repair not covered in contract !!!) Not going there !!
Help !!!!

UX391F will not wake from sleep

@spaceg
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused.

Rachelgomez123 · ‎08-22-2022

Here’re 5 fixes that have helped other users resolve their problem. Just work your way down the list until this Windows 10 not waking up from sleep problem is solved:

Allow your keyboard and mouse to wake up your PC
Update your device drivers
Turn off fast startup
Re-enable hibernation
Tweak power settings

This may help you,
Rachel Gomez

ASUS_Bot · ‎09-22-2022

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