Unable to remove/eject external SSD hard disk from TS4 ports.

[FongPoui]

System: Windows 11
Battery or AC: UX8402ZE
Model:
Frequency of occurrence: Always at the first connection after opening
Reset OS:
Screenshot or video:
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Detailed description：I cannot remove or eject any external SSD harddisks connected to the both TS4 ports. The warning message is

[Falcon_ASUS]

FongPoui

1. System: Windows 11
2. Battery or AC: UX8402ZE
3. Model:
4. Frequency of occurrence: Always at the first connection after opening
5. Reset OS:
6. Screenshot or video:

========================

Detailed description：I cannot remove or eject any external SSD harddisks connected to the both TS4 ports. The warning message is

Unable to remove/eject external SSD hard disk from TS4 ports.

@FongPoui
May I know if there are any error messages?
Is the connection method like the picture you provided earlier in the message?

[FongPoui]

@Falcon_ASUS
Yes, even only through the two thunderbolt ports.

[Falcon_ASUS]

FongPoui

@Falcon_ASUS

Yes, even only through the two thunderbolt ports.

View post

@FongPoui
Could you please provide me with a video of your operation for me to confirm?
Sorry for any inconvenience it may be caused. 

[FongPoui]

https://www.youtube.com/watch?v=GIp7WAche5A