ASUS - ZenTalk

FongPoui · ‎09-03-2022

System: Windows 11
Battery or AC: UX8402ZE
Model:
Frequency of occurrence: Always at the first connection after opening
Reset OS:
Screenshot or video:
========================
Detailed description：I cannot remove or eject any external SSD harddisks connected to the both TS4 ports. The warning message is

Falcon_ASUS · ‎09-04-2022

FongPoui
System: Windows 11
Battery or AC: UX8402ZE
Model:
Frequency of occurrence: Always at the first connection after opening
Reset OS:
Screenshot or video:
========================
Detailed description：I cannot remove or eject any external SSD harddisks connected to the both TS4 ports. The warning message is

Unable to remove/eject external SSD hard disk from TS4 ports.

@FongPoui
May I know if there are any error messages?
Is the connection method like the picture you provided earlier in the message?

FongPoui · ‎09-05-2022

@Falcon_ASUS
Yes, even only through the two thunderbolt ports.

Falcon_ASUS · ‎09-05-2022

FongPoui
@Falcon_ASUS
Yes, even only through the two thunderbolt ports.

View post

@FongPoui
Could you please provide me with a video of your operation for me to confirm?
Sorry for any inconvenience it may be caused.

FongPoui · ‎09-05-2022

https://www.youtube.com/watch?v=GIp7WAche5A